Customer Support Specialist-2

Description

The Customer Support Specialist at Republic Services provides assistance and support to customers, sales teams, facility operations, and management by coordinating office services such as data entry, clerical work, records control, form creation, and report preparation. The role processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction, while expediting internal and external communications via phone and email.

Key responsibilities include communicating with customers to gather information and approve waste profiles, assisting with waste characterization and documentation in line with facility, state, and federal regulations, and maintaining customer profiles and contract filing systems. The specialist also coordinates completion of profile and contract forms, collects deposits, prepares change‑of‑address records, issues discontinuance orders, researches operational concerns, and prepares reports and waste shipment summaries.

Additional duties involve preparing manifests for mailing or electronic transmission, processing memos and correspondence, reviewing billing adjustments, and performing other related tasks as assigned. The role supports Sales, Facility Operations, and the Customer Service Manager through accurate data entry and clerical assistance.

• Communicate with customers via phone, email, or in person to obtain information and approve waste profiles.
• Assist customers with waste characterization and required documentation per regulations.
• Maintain customer profiles and contract filing system, coordinating forms and deposits.
• Research operational concerns and resolve discrepancies.
• Prepare and transmit reports, waste shipment summaries, and manifests.
• Process memos, correspondence, and review billing adjustments.
• Provide clerical support to Sales, Facility Operations, and management through accurate data entry.
• Apply knowledge of RCRA, DOT regulations, and MS Office Suite to support waste processing.
• Identify trends, manage multiple projects, and collaborate effectively within a team.

Requirements

Preferred qualifications include strong customer‑service orientation, active listening, effective communication, attention to detail, professionalism, and problem‑solving abilities. Candidates should be proficient with office equipment and the MS Office Suite, possess knowledge of RCRA and DOT regulations, be able to identify data trends, manage multiple projects, and thrive in a collaborative team environment. Minimum requirements are 1–2 years of related customer service experience, with a pay range of $25.45 to $34.97 per hour, dependent on location.

• Demonstrate strong customer‑service orientation, active listening, and professional communication.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short‑ and long‑term disability insurance.
• Life insurance and accidental death & dismemberment coverage.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Access to additional benefits information online.

Training + Development

Interview process

Visa Sponsorship

Security clearance