Service Management Graduate Trainee(Sponsorship Available)
Sany Uk & Ireland
Manufactures and supports excavators, wheel loaders and heavy construction equipment in the UK & Ireland.
Manage service costs, resources, and performance for overseas dealers.
9 days ago ago
Entry-level
Full Time
Sittingbourne, England, United Kingdom
Onsite
Company Size
42,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
platform management
cost approval
dms operations
kpi monitoring
resource management
Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.
Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
Requirements
after-sales
communication
english
excel
bachelor's
problem solving
Understanding of after-sales service processes with solid relevant technical knowledge.
Strong sense of responsibility and excellent communication and coordination skills.
Good command of English.
Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
sponsorship available
Security clearance
Information not given or found
Company
Overview
2020
Founded Year
The UK arm was established in 2020.
$21B
Parent Company Revenue
The parent company reached a revenue of $21 billion globally.
11,000 sq ft
HQ Size
The Coatbridge headquarters spans 11,000 sq ft, the first depot outside China.
Born as the first wholly‑owned UK arm of China’s SANY Group, the company planted roots in Coatbridge, Scotland, with a full depot, parts warehouse and support centre.
It built on its parent’s legacy—SANY Group began in 1989 and by 2021 was a global giant in excavators, cranes and heavy equipment.
Today the UK & Ireland arm delivers excavators, wheel loaders and related machinery tailored to regional needs, backed by parts, service and technical support.
Typical projects span from civil‑engineering infrastructure and heavy‑civil earthworks to industrial site work and utility installations.
The company’s stand‑out moment came in mid‑2021 when it opened its Coatbridge HQ, the first dedicated SANY depot outside China.
Its strengths lie in deep support infrastructure, reliable equipment offerings and a dealer network geared to heavy‑duty construction environments.
Culture + Values
Focus on Return on Investment
Utilize advanced technologies to cut costs and boost productivity
Offer industry-leading warranty protection
Use high-quality, world-renowned components for reliability
Provide strong local support through a nationwide dealer network and direct factory assistance
Environment + Sustainability
520M CNY Invested
Environmental Protection Funding
Allocated substantial resources to environmental protection efforts, reflecting a strong commitment to sustainability.
13.8% Energy From Solar
Renewable Energy Contribution
Significant portion of total energy usage comes from photovoltaic power installed across subsidiaries.
17.9% VOC Reduction
Emission Intensity Improvement
Achieved a notable reduction in volatile organic compound emissions, demonstrating progress in pollution control.
84.5% Wastewater COD Reduction
Water Quality Improvement
Substantial decrease in chemical oxygen demand emissions, highlighting advancements in wastewater management.
Electrified product line expansion: launched SY19E (electric excavator), SY215E (23 tonne electric excavator), and over 40 new electric models globally in 2023.
First carbon-neutral target aligned with UN 2030 Agenda; net-zero target implied via ‘Dual Carbon’ goals and full-process carbon reduction strategy.
Inclusion & Diversity
89% Local Hires
Overseas Workforce Composition
89% of overseas employees are locally hired, reflecting a strong commitment to diversity and local talent development.
12% Female Executives
Executive Representation
12% of executive management positions are held by women, highlighting progress toward gender diversity in leadership roles.
550M CNY Stock Plan
Employee Ownership Investment
An employee stock ownership plan valued at 550 million CNY benefited 6,241 employees, fostering financial inclusion and engagement.
93% Training Attendance
Employee Development Reach
93% of employees participated in 485 training sessions, emphasizing a culture of continuous learning and development.
Female representation in executive teams increased over time.
Employee health and safety training reached a wide audience with no reported occupational diseases.
Significant investment in employee development and wellness initiatives.