Crane Field Service Technician II

Description

• Keep training assignments current
• Responsible for maintaining a professional appearance and image at all times
• Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
• Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms
• Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle
• Maintain the Quality Assurance Standards
• Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability
• Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
• Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
• Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department
• Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipment
• Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.

Requirements

• Previous overhead crane service experience preferred but not required
• Demonstrated mechanical aptitude
• Minimal travel required.
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
• Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times
• Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure element
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
• Requires solid written and verbal communication skills
• Must successfully complete a criminal background check, physical, drug screen and E-verify
• Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor
• At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required
• Industrial HVAC Controlsl and Automation
• Valid driver’s license in good standing that meets company requirements
• Ability to work at heights greater that six feet of the ground
• Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Strong analytical, conceptual and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needs

Benefits

• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.

Training + Development

Interview process

Visa Sponsorship

Security clearance