Description
leasing tours
rent collection
ledger review
financial reporting
social media
resident relations
The Assistant Community Manager supports the day‑to‑day success of a community, partnering closely with the Community Manager to oversee leasing, resident relations, rent collection, renewals and overall operations, ensuring both the team and residents feel supported and empowered.
The role blends leasing duties, financial administration, and leadership responsibilities, requiring the ability to guide prospects, maintain accurate records, manage rent collections, address delinquencies, and step in as acting manager when needed.
- Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process.
- Identify prospect needs, showcase available homes, and invite them to join the community.
- Ensure lease applications, renewals, and related documents are completed accurately and on time.
- Meet occupancy goals through strong leasing performance and resident retention.
- Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement.
- Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented.
- Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing.
- Monitor delinquencies, make weekly follow‑up calls, and coordinate eviction procedures as needed.
- Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
- Assist with financial reporting and documentation for the Community Manager and regional leadership.
- Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum.
- Support a positive and productive work environment through clear communication and goal‑setting.
- Help prioritize daily tasks to ensure smooth operations and exceptional resident service.
- Respond to resident concerns and de‑escalate issues with professionalism, empathy, and follow‑through.
- Conflict resolution: handle residential disputes confidently and professionally.
- Problem‑solving: identify critical challenges and deliver efficient, impactful solutions.
Requirements
financial acumen
customer service
calp
property management
problem solving
conflict resolution
Candidates should have at least a high school diploma or GED, a valid driver’s license, and preferably two years of property‑management experience plus six months in an assistant role. A Certified Apartment Leasing Professional (CALP) accreditation is a plus.
Success in this position is driven by a positive attitude, strong financial acumen, effective conflict resolution, a customer‑focused mindset, and proactive problem‑solving.
- Financial understanding: interpret financial reports and make informed decisions within budget constraints.
- People service & customer‑focused: deliver excellent service aligned with the Live It culture.
Benefits
Assistant Community Managers receive hourly pay plus monthly leasing and renewal commissions, quarterly performance bonuses, and a comprehensive benefits package that includes dental, medical, vision, 401k match, paid time off, pet insurance, parental leave, telehealth, life insurance and retirement planning.
- Monthly leasing and renewal commissions plus quarterly performance bonuses.
- Free dental insurance.
- Comprehensive and affordable medical and vision plans.
- Health and wellness incentives.
- 401k retirement match program.
- Paid time off—including birthday.
- Paid sick time off.
- Pet insurance plans.
- Paid maternity, paternity, and adoption leave options.
- Telehealth access to doctors 24/7/365.
- Company‑paid life insurance.
- Retirement planning resources.
Training + Development
Information not given or found
