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Collections Specialist
Evergreen Residential
Handle resident payment issues, collections, evictions, and ledger accuracy.
7d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Dallas, TX
Office Full-Time
Company Size
91 Employees
Service Specialisms
Property Development
Project Management
Design
Construction Services
General Contractor
Sector Specialisms
Residential
Single Family Residential
Build-to-Rent
Real Estate Investment
Property Management
Equity
Lending
Role
What you would be doing
eviction management
payment resolution
ledger review
dashboard alerts
legal coordination
customer communication
- Treat all internal and external customers in a fair and consistent manner, and in accordance with Fair Housing requirements
- Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process
- Prepare eviction files on notices of non-compliance when needed
- Collaborate with appropriate field team when needed to schedule Occupancy Checks
- Review all ledgers, notices, leases etc. for accuracy prior to distribution
- Work with both internal and external customers to resolve resident payment issues
- Be a collaborative, cooperative team member, assisting when needed with team projects and processes
- Ensure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information/alerts
- Effectively work with Accounting to ensure resident balances are accurate, and that any necessary adjustments are made and communicated to all in a timely manner
- Troubleshoot customer inquiries and work towards one-step resolution
- Inform all residents of Evergreen's payment policies, procedures, and their contract obligations
- Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations
- Communicate effectively and consistently with all Residents until account resolution
- Follow up with legal on eviction progress until resolution
- Review all new move in balances to ensure accurate ledger charges and payments .
- Contact all Residents and try to resolve the payment situation by offering solutions and displaying high level customer service
- Be polite, professional, and courteous in all interactions with both internal and external customers and respond to all correspondence with urgency
- Manage the Payment Experience
- Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members
- Manage the Squatter Eviction process to ensure the eviction of all unauthorized occupants are managed appropriately and in accordance with the law
- Manage Notice to Pay or Quit Process in a thorough, consistent, and timely manner each month
What you bring
property management
high school
microsoft office
customer service
detail oriented
proactive
- 1+ year of Property Management experience is highly preferable, specifically in residential single-family management with experience managing collections &/or evictions
- Regular typing, talking, hearing, seeing, reaching, and repetitive motion
- High school diploma or GED required
- Extremely organized with impeccable detail orientation
- Ability to work effectively under pressure and operate in a fast-paced work environment
- Must be able to deal with situations and issues proactively and persistently
- We seek applicants who are proactive, self-directed, and highly motivated.
- Excellent verbal and written communication skills required
- Excellent Customer Service Skills required, strives to consistently meet and exceed service standards
- Possess basic accounting and math skills, and proficiency with the Microsoft Office suite including Word, Outlook and Excel
- Good time-management, able to consistently meet goals and deadlines without sacrificing quality
- Routine use of standard office equipment and computers
- Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.
- Standard workdays are Monday through with occasional evening and weekend overtime hours
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
2021
Year Established
The company was founded in 2021 by seasoned real estate professionals in Dallas.
$1 Billion
Total Commitments
Evergreen Residential has deployed $1 billion in commitments by late 2024 to scale its residential portfolio.
- Operates through three integrated lines—equity investment, lending solutions, and third-party property management—under one roof.
- Oversees full lifecycle operations—from market research and acquisition to hands-on management and asset monetization.
- Projects typically include single-family homes and build-to-rent communities, optimized via cost-effective enhancements and tech-enabled oversight.
- Backed by Kuvare and Prosperity Asset Management, leveraging strategic capital and insurance-sector relationships.
- Offers a vertically integrated management arm providing personalized service alongside investment strategies.
- We create community.
- We build relationships with a focus on people.
- We inspire innovation and embrace new ideas.
- We value trust, respect, and collaboration.
- We deliver superior customer experiences.
- We promote continuous learning and development.
Net zero by 2050
Carbon Emissions Target
The company is committed to achieving net zero carbon emissions by the year 2050.
- Commitment to energy-efficient building designs and operations.
- Implementation of sustainable materials and construction practices.
- Ongoing initiatives to reduce water and energy consumption across properties.
- Partnerships with local communities to support green and sustainable living solutions.
- Strategic commitment to fostering an inclusive and diverse workplace.
- Active recruitment from a diverse talent pool.
- Employee resource groups and support for underrepresented communities.
- Gender parity initiatives in leadership roles.
- Regular reviews and audits of internal policies to ensure inclusivity.
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