A secondary task for this role is to provide “on the Job training” for GEV operations team and provide technical support to ramp up the technical capabilities in regions where we are introducing the use of the wireless and optical portfolio (occasional international travel is required).
Monthly KPI reporting.
Technical coordination with the Technology Team (L4 support) when needed to resolve the client tickets.
Maintain a test platform in Rochester to aid in the troubleshooting process.
Technical coordination with internal/external clients.
Requirements
mpls
lte
ip networking
rf propagation
cybersecurity
bachelor's
Signal modulations: QAM, FSK, OFDM…
Experience in MPLS, SDH, SONET and other optical technologies experience is a definite plus. However, the “must have” criteria is professional experience in Wireless fields.
Network and device management.
Troubleshooting: Hardware and software related.
Antennas, duplexers, and other RF accessories characteristics.
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
Global L3 after sales technical support for GEV Wireless and Optical portfolio.