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Refresh Maintenance Coordinator
Bellrock Group
Coordinate maintenance completion and data review for retail refresh projects.
10d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Leicester, England, United Kingdom
Hybrid
Company Size
500 Employees
Service Specialisms
Facilities services
Security investigation
Cleaning services
Protective services
Risk & special services
Technology services
UAV services
Training services
Sector Specialisms
Education
Healthcare
Local Government
Central Government
Retail
Leisure
Commercial
Property Management
Role
What you would be doing
trend analysis
asset management
escalation management
job triage
stakeholder collaboration
client updates
- Review job history, identify trends, and initiate improvements
- Collaborate with multiple stakeholders within the client’s team structure
- Understand and support the collation and utilisation of asset information
- Manage escalations and high-priority jobs
- Provide updates and manage client expectations
- Triage jobs to ascertain criticality and set priorities
- Providing regular and structured feedback to colleagues to drive individual and team growth
- Review available data sources to enable decisions that create a positive outcome and customer experience
- Inspiring, motivating, and engaging others to promote a culture of trust, honesty, and continuous improvement
- Highlight historic trends to show investment opportunities and avoid the reoccurrence of long term issues
What you bring
concerto cafm
facilities management
service operations
delivery coordination
ownership
sla management
- Ownership mindset and client-focused
- Composed and communicative under pressure
- Ability to provide clear direction
- Understanding how to manage client relationships
- Ideally experienced in facilities management, service operations, or delivery coordination
- Inquisitive and analytical
- Strong organisational and stakeholder skills
- Commercial acumen
- Adherence to processes and procedures
- Problem solver and decision maker
- Understanding of a job lifecycle and SLA management
- Being available, visible, and assertive yet respectful when dealing with all stakeholders
- Understand and utilise the prompts within the Concerto CAFM system
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
- With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
- The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
- The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
- Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
- The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
- The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.
- Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
- Be Kind – we respect people for who they are and the contribution they make.
- Dare To Be Different – we go beyond the ordinary to be extraordinary.
- Do The Right Thing – we strive to do what is right, every time, with integrity.
- Smash It! – we seize the moment, do our best, and hit it out of the park.
- Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
- Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet
2040 Goal
Net-Zero Commitment
Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.
100% Renewables
Electricity from Renewables
Aims to source 100% of electricity consumption from renewable energy by 2025.
33% Reduction
Construction Emissions
Aims to reduce carbon emissions from construction materials by 33% by 2024.
50% Reduction
Business Flights
Aims to reduce business flight emissions by 50% by 2026.
- Transitioning to electrified vehicle fleet and incentivising clients similarly
- Transferring corporate office power and heat generation to renewables
12 Weeks Maternity
Enhanced Family Leave Duration
Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.
- Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
- Focus on equity (allocating resources/opportunities according to individual needs)
- Goal: create a workplace where people can be their authentic selves and thrive
- Board-level position for DE&I via Chief People Officer
- Gender Pay Report published (implies transparency)
- No numerical gender breakdown publicly disclosed
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