Service Supervisor - Quarry Place

Description

• Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
• Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
• Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
• Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
• Provide staff with correct equipment, tools, and training as appropriate to the property
• Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
• Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
• Participate in regional and firm-wide initiatives and assignments
• Climb up and down stairs and ladders
• Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
• Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
• Implement and oversee inventory control
• Monitor and manage building energy use and maintain energy management programs
• Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
• Prepare and manage the maintenance and capital expense budget for the property
• Adjust and operate the fire alarm and life safety systems
• Manage the completion of all work orders generated from resident requests
• Participate in staff’s evaluation process as needed and determined by Supervisor
• Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
• Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.

Requirements

• Lift 25 lbs. or more
• Excellent written, verbal and customer service skills
• Two or more years of property maintenance management or leadership experience in a related industry
• The EPA certification for refrigerant recycling
• Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
• Proven ability to train and direct others
• * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit
• Ability to troubleshoot standard operations and repair problems with limited supervision
• High school diploma or equivalent from an accredited institution preferred
• Ability to work an on-call schedule and overtime as business needs deem appropriate
• Successful completion of all required training programs within required timeframes
• Work indoors approximately 80% of the time and outdoors approximately 20% of the time
• Use olfactory, auditory, and visual senses
• Have or obtain required city and/or government licenses or permits, i.e.:
• Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
• Able to analyze mathematical data related to financial and operational decisions
• Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances

Benefits

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

• Compensation: $33/hr - $36/hr

Training + Development

Interview process

Visa Sponsorship

Security clearance