Enterprise Account Manager
Permitflow
Drive enterprise customer success, adoption, and growth for PermitFlow's construction SaaS.
3 days ago ago
$180,000 - $230,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York, NY
Hybrid
Company Size
87 Employees
Service Specialisms
Permit Consulting
Construction Permits
Regulatory Compliance
Project Management
Engineering
Architecture
Design
Property Development
Sector Specialisms
Construction
Trades
Role
What you would be doing
account planning
customer success
upsell opportunities
renewal forecast
roi reporting
onboarding
- Provide structured customer feedback to Product and GTM teams to inform roadmap and strategy
- Serve as a trusted advisor to customers—translating PermitFlow’s platform capabilities into operational and financial value
- Lead customer success and expansion efforts across multiple divisions, brands, and geographies
- Identify upsell and cross-sell opportunities by deeply understanding customer goals, workflows, and growth plans
- Partner with the CEO and VP of Sales to bring order to a new function—uncovering best practices, running experiments, and building a scalable motion for the Account Management team.
- Develop and execute account plans to drive adoption, utilization, and renewals
- Execution of structured account plans that drive measurable ROI and customer satisfaction
- Own strategic relationships and a $5m+ book with enterprise customers, acting as the primary point of contact for executive, operational, and field stakeholders
- Forecast renewals, track expansion pipelines, and maintain accurate account health metrics
- Partner with Sales, Solutions, Product, and CS to ensure seamless onboarding, deployment, and long-term success
- Lead QBRs and executive reviews showcasing ROI, performance, and growth opportunities
What you bring
relationship builder
construction-tech
analytics
enterprise account
strategic operator
collaboration
- Relationship Builder: Proven ability to to build trust and executive alignment with senior corporate executives and field-level and regional GMs
- Strength of relationships and strategic alignment with customer executives
- Analytical & ROI-Driven: Can quantify business impact, build executive decks, and connect value to metrics
- Construction-Tech or Adjacent SaaS Experience: Background in construction-tech, PropTech, or Field Service software a nice-to-have; familiarity with home-services contractors or builders a plus
- Quality of collaboration with internal teams and contribution to PermitFlow’s enterprise GTM evolution
- Strategic Operator: Skilled at navigating pilots, rollouts, and multi-brand growth within large or PE-backed platforms
- Enterprise Account Management Pro: 8+ years of experience managing complex enterprise relationships with multi-stakeholder accounts
- Thrive in Ambiguity: Excellent at navigating uncertainty with perseverance, hustle, and a bias for action.
- 🎤 Team building events
- 📈 Equity packages
- Growth in platform adoption and engagement among enterprise stakeholders
- 💰 Competitive Salary
- 🎧 Home office & equipment stipend
- 🩺 100% Paid health, dental & vision coverage
- 🌴 Unlimited PTO
- 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
- 💻 Company issued laptop.
- 🚍 Commuter benefits
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$5.5 M
Early Seed Funding
Raised in May 2023 to fuel rapid tech development and geographic expansion.
$31 M
Series A
Secured in February 2024 for tech development and geographic expansion.
$600 M
Total Project Value
Cumulative value of projects permitted, spanning single-family homes to commercial builds.
5,000+
Housing Units
Total housing units permitted across various project types.
- Founded in 2021 by software and construction veterans, PermitFlow launched to tackle the notoriously slow and opaque permitting process in the U.S.
- Today its platform supports permit prep, submission, monitoring and municipal liaison—streamlining workflows for builders and developers.
- Specializing across residential, commercial, industrial, government and civil-infrastructure work—from water utilities to energy and transport projects.
- Notably integrates with Procore and partners with TraceAir, embedding permitting into broader construction and land-development ecosystems.
- Boasts a team of local permitting experts working alongside software to reduce review times by up to 60%.
- We prioritize customer success above all else.
- We aim for simplicity in everything we do.
- We deliver innovative solutions to meet customer needs.
- We strive for excellence in all our efforts.
- We uphold integrity above all other considerations.
2030
Carbon Neutrality Goal
Targeting net-zero emissions by 2030 through various sustainability initiatives.
- Reducing waste through process optimizations
- Incorporating sustainable solutions in product offerings
- Monitoring and minimizing energy consumption across all operations
- Focused on building a diverse and inclusive workforce
- Implementing equal opportunity recruitment practices
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