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Digital Technology Intern (Available June 2026)

Arup

Designs and engineers innovative, sustainable infrastructure and buildings worldwide.

Provide first line engagement for Digital Technology-related requests, configure and support workstations, laptops and mobile devices, and solve hardware, software and services problems.

18d ago

$24 - $34

Entry-level

Internship

New York, NY

Office Full-Time

Company Size

17,000 Employees

Service Specialisms

Engineering

Architecture

Design

Consulting

Project Management

Urban Design

Sustainability

Transport

Sector Specialisms

Transport

Energy

Water

Property

Data centres

Cities

Science

Healthcare

Role

What you would be doing

service desk

hardware support

training

problem solving

itil processes

client liaison

Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level
Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting best technology practices with colleagues
Helping with communications and training around technical change
Helping the software asset management team to maintain applications (license management and version control)
Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities
Helping with a range of office-based technology needs – installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams
Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, advancing or routing them to the appropriate team
Following ITIL/Service Management policies and procedures
Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed
Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions

What you bring

software solutions

azure

windows os

interpersonal skills

communication

critical thinking

Candidate must be eligible to work in the US without the need for employer sponsored work authorization now or in the future to be considered for this role.
Office printers and copiers (these vary depending on office or regional policy)
Good interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels
Experience of ServiceNow or similar IT Service Management systems
Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc
Deep technical capability and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment
Continually exercises critical thought and judgment to determine the most appropriate action
Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others
Cloud based solutions (Azure, AWS, etc.)
Good attention to detail
Excellent written and verbal communication skills; communicating to all levels within an organization
Innovative minds: We’re looking for critical thinkers who embrace new ideas and challenge the status quo.
Familiarity with MS Teams and O365
Video conferencing hardware/software based on global standards
Currently pursuing a bachelor’s degree in IT, computer science or a related field.
Personal computing (HP, Mac, etc.)
Mobile computing (iPhone, iPad, Samsung etc. depending on office or regional policy)
Collaborative, consultative and effective in a consensus-based decision-making culture
Microsoft Windows Operating System, Mac OSx (limited)
High energy, motivated, open-minded, and willing to embrace innovation and new technology
Microsoft 365 and associated services (i.e. OneDrive for Business, MS Teams, etc.)
Some experience working in a professional services organization

Benefits

Work-life balance: Our hybrid model offers flexibility to balance work with your life. We balance your needs with our clients and communities
Career growth: Grow your skills through innovative projects, training, and mentoring in a supportive environment. We invest in your future.
Inclusive culture: Your unique perspective matters. We celebrate diversity and foster a supportive, social environment where everyone belongs.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

candidate must be eligible to work in the us without the need for employer sponsored work authorization now or in the future to be considered for this role.

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Company

Overview

Founded in 1946

Year Established

The company was established in 1946 and has since become a leader in sustainable design and innovative engineering.

Specializing in infrastructure, architecture, engineering, and urban planning.
Portfolio spans globally recognized projects, from landmark buildings to major transportation systems.
Engineers, designers, and planners deliver cutting-edge, innovative solutions that anticipate future needs.
Key projects include the Sydney Opera House, Crossrail in London, and the Eden Project in the UK.
Collaborative approach integrates diverse disciplines to create solutions that drive progress and innovation.
A global leader in engineering consultancy with a unique culture prioritizing creativity and client-centered solutions.

Culture + Values

We are committed to shaping a better world through our work.
We place the needs of our clients and communities at the heart of everything we do.
We collaborate openly and share ideas to create innovative solutions.
We value excellence in all aspects of our work and deliver high-quality outcomes.
We embrace curiosity, creativity, and a sense of adventure in our projects.
We empower our people to take ownership, show leadership, and thrive in their careers.

Environment + Sustainability

2030

Net-Zero Target

Aim to achieve net-zero carbon emissions.

14%

Carbon Footprint Reduction

Reported reduction in operational carbon footprint from 2019 to 2020.

The organization integrates sustainability into every stage of its projects.
The organization focuses on reducing carbon emissions and resource consumption across all its operations.
The organization works with clients to help them achieve their sustainability goals.

Inclusion & Diversity