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Workplace Manager

Cbre

Global leader in commercial real estate services, offering a wide range of services to clients.

Oversee workplace services, facilities, team and compliance for London HQs

9d ago

Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Fareham, England, United Kingdom

Office Full-Time

Company Size

115,000 Employees

Service Specialisms

Construction services

Project Management

Consulting

Engineering

Architecture

Property Development

Design

Technical Services

Sector Specialisms

Industrial

Energy

Infrastructure

Buildings

Residential

Commercial

Water Resources

Heavy Civil

Role

What you would be doing

cafm management

elogbook audits

ppm scheduling

risk management

sla management

client contact

Provide quotes for remedials and extra works. These should be uploaded to Webquote for client review.
Work closely with subject matter experts to engage and drive innovation, sustainability and best practice across all services delivered on site
Complete regular check ins with direct reports and ensure half yearly and annual reviews are completed
Provide weekly/monthly reports for all activities completed onsite, including but not limited to people updates, building occupancy, innovation, ESG and best practice, projects, events, mailroom etc
Ensure services provided by CBRE and ELC supply chain are delivered to the highest levels and managed against SLA’s and KPI’s
Being the first point of contact for all workplace related matters on site(s). Ensuring onsite presence for you and the team member during core working hours.
Manage internal and external guides and ensure they are updated in line with agreed frequencies and or changes
Regularly update and review risk registers
Attend and lead regular client and sub-tenant meetings.
Completing periodic audits of the eLogbook system to ensure compliance.
Lead scheduling of sub-contracted PPM’s and Extra Works activities
Review standard operating procedures and workflows to ensure continuous best practice, quality improvement and efficiencies are implemented
Take single ownership of incident management and reporting, through to successful resolution
Work with the internal Talent Resource Team on the recruitment and selection of new hires, ensuring top talent is attracted and a strong onboarding and training experience is delivered
Be an out of hours escalation for emergencies and call out at the London HQ’s
Managing employee leave and sickness via myTime.
Complete tasks assigned within agreed time frames
Maintain close relationship with client and relevant stakeholders FTE’s and ensure we are working in partnership and expectations are met and exceeded across the London HQ’s.
Work closely with the Hard Services Engineer on site and collaborate with the London Team to ensure the building is operating in the most efficient manner
Complete all assigned training within the timeframe assigned
Manage Site Engineering Team
Delivery of services shall be in line with the strategy set by ELC and the Workplace Management Main Contact which is the Account Manager
Manage project documents that promote issue-based problem solving and business impact to demonstrate clear value and purpose for change
Ensuring you and team members complete the required number of Harbour Observations and Pulse Surveys within the month.
Issue all staff communication to building user groups in a timely manner and ensure updates on all workplace related activities are being met.
Work in collaboration with Service Partners and other CBRE teams to drive a one team ethos and ensure all Workplace Services and CBRE Team members are trained, competent and confident across all disciplines
Ensuring receipting of goods and services in a timely manner via myBuy/Coupa.
Complete annual review of OP18 and subcontractors used. Provide MA request forms for the Contract Support to raise PO’s
Manage Helpdesk for London HQ’s ensuring reactive and PPM tasks are completed as per the SLA
Management of CAFM system, Si Local, and MyVantage to ensure compliance, and uploading document(s) to eLogbook’s.
Ensure the provision of healthy and safe working conditions which comply to both ELC and CBRE’s H&S policy
Manage trackers and present to client at weekly meetings
Lead, develop, manage, and motivate a high performing team to ensure services are delivered to the highest standards
Regularly complete sub-contractor audits in the form of OP61’s and OP63’s.
Ensuring COSHH inventory and assessments are always fully up to date, using sypol and other CBRE tools.

What you bring

microsoft office

problem solving

customer focused

flexible hours