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Customer Success Manager
Autodesk
Customer Success Manager for Autodesk Construction Solutions, focused on retaining and expanding construction customers, aligning with their goals, and maximizing the value of ACS workflows.
15d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New Zealand
Office Full-Time
Company Size
11,600 Employees
Service Specialisms
Design
Engineering
Construction
Architecture
Consulting
Product Development
Technology Solutions
Software Development
Sector Specialisms
Building Design
Construction
Automotive
Building Product Manufacturing
3D Animation
Architecture
Engineering
Construction Professionals
Role
What you would be doing
acs evangelism
customer advocacy
client engagement
customer onboarding
product feedback
solution adoption
- You will be an ACS evangelist while identifying industry-positive business outcomes, and required capabilities, and finding relevant forums to increase awareness of ACS services
- You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
- You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
- You will collect product feedback from customers and contribute to product roadmap discussions
- To achieve those positive goals, you will seek areas to expand solution adoption and recommend best practices to improve their post-purchase use
- You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve positive goals
- You will track account health to identify churn risk and work to eliminate that risk
- You will improve product usage and adoption of the Autodesk Construction Cloud (ACC)
What you bring
bim 360
cde
autodesk
construction
digitization
aec
- Ability to travel up to 30%, taking into account the current situation
- You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
- You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities
- Experience in Customer Success, Account Management, or a client-facing, role
- Extremely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions
- You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
- Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
- At least 3 years experience in a customer-facing, B2B role
- Process-driven and organized
- You are comfortable proposing and building processes to allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
- Previous experience in the Construction industry (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
- Experience managing relationships with many customers.
- Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product
- Experience of AEC workflows and awareness of BIM solutions focused on Construction
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- regular background checks and verification might be conducted as part of the employment process, but not explicitly mentioned in the job description.
People also searched
Company
Overview
Founded in 1982
Year of establishment
Marks the beginning of Autodesk's journey in pioneering design software solutions.
- Pioneered software for 2D and 3D design, revolutionizing industries.
- Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
- Empowering creators in fields from construction to digital media, enabling more innovative designs.
- Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
- Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
- Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
- Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
- A leader in 3D design software, with solutions powering projects in every corner of the globe.
- Committed to shaping the future of digital design, bringing complex visions to life.
- Innovation: We believe in the power of creativity to push boundaries and change the world.
- Collaboration: We work together to create solutions that make a difference.
- Customer Success: We are focused on delivering products and services that help our customers succeed.
- Sustainability: We are committed to making a positive impact on the planet and communities.
- Integrity: We act with honesty and uphold the highest ethical standards.
- Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.
2023
Net-zero commitment
Aiming to achieve net-zero carbon status, a critical step in combating climate change.
35%
Carbon emissions reduction
Significant reduction in overall carbon footprint across all emission scopes since 2019.
- Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
- Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
- Promotes circular design principles and helps customers optimize material use and reduce waste.
30% Female Workforce
Gender Diversity
As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.
25% Leadership Representation
Female Leadership
25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.
2025 Diversity Goal
Leadership Commitment
A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.
12 Employee Groups
Employee Resource Networks
Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.
- Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
- Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.
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