Technical Support Associate - HVAC/R
Budderfly
Diagnose, troubleshoot, and support HVAC/R energy-saving tech for customers.
20 days ago ago
$65,000 - $78,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Shelton, CT
Field
Company Size
200 Employees
Service Specialisms
Energy Management
Sustainability Solutions
Building Automation
Energy Efficiency
Smart Building Technology
Data Analytics
Sector Specialisms
Restaurants
Fitness Centers
Manufacturing
Retail
Education
Convenience Stores
Commercial
Energy-Intensive Businesses
Role
What you would be doing
issue logging
escalation management
technical documentation
vendor training
solution research
issue tracking
- Ensure all issues are properly logged
- Follow up with clients to ensure their equipment is fully functional after troubleshooting
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Document technical knowledge in the form of notes and manuals
- Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application
- Provide prompt and accurate feedback to customers
- Deliver training to vendors on systems, processes, and technologies
- Prepare accurate and timely reports
- Track customer issues through to resolution, within agreed time limits
- Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc.
- Prioritize and manage several open issues at one time
What you bring
hvac cert
troubleshooting
windows
field experience
5+ years
communication
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Industry-specific certification in HVAC, Refrigeration or Electrical preferred
- Strong troubleshooting and organizational skills
- Hands on field experience with HVAC, refrigeration, and electrical systems
- 5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.
- 15% travel may be required
- Ability to prioritize and manage several milestones and projects efficiently
- Creative problem solver with the ability to multi-task and provide excellent customer service
- Extensive experience working with different operating systems including Windows.
- Career advancement opportunities in a fast-growing, supportive company environment
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Flexible hours required as field crews' schedules will vary and include some weekend and late night work.
- Competitive pay
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Specializes in optimizing energy usage for commercial and industrial buildings
- Helps clients reduce energy costs through advanced technology and data-driven solutions
- Provides a comprehensive energy efficiency platform by modernizing energy systems
- Employs innovative solutions integrating IoT, machine learning, and real-time analytics
- Delivers large-scale energy efficiency retrofits to meet sustainability and cost-saving goals
- Focuses on transforming energy systems in commercial and industrial sectors
- Offers effective solutions for large, energy-intensive operations like factories and offices
- Ensures seamless integration of energy efficiency into existing infrastructure with minimal disruption
- Passion
- Dedication
- Creativity
- Break down silos
- Investing in innovation
- Focus and drive to reach net-zero
- Long-term partnership mindset
- Diversity drives our culture
219,100 metric tons
Customer Emissions Reduced
Reduced customer emissions by over 219,100 metric tons in 2024, equivalent to preventing emissions from driving approximately 560 million miles.
$200M
Annual Revenue from Environmental Investments
Projected to generate nearly $200 million in annual recurring revenue in 2024 through environmental investments and sustainability initiatives.
560 million miles
Carbon Emissions Prevented
Equivalent emissions prevented from driving over 560 million miles in 2024 through reduced customer emissions.
$500M
Commitment to Energy and Water Projects
Committed to financing up to $500 million in energy, water, and renewable energy projects through 10-year contracts.
- Targeting net-zero through Energy-as-a-Service model
- Over $80 million invested in facility upgrades
- 19% average annual carbon savings
- Energy consumption reductions up to 40% per site via high-efficiency equipment
- 72% increase in energy under management across nearly 7,000 sites in 2024
- Managing 6,500+ locations and reducing emissions across U.S. franchises
- Deploying on-site solar, batteries, LED lighting, smart controls, water conservation tech
- Diversity drives our culture
- No clear gender ratio or DEI numerical stats found in public sources
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