FOUNDATIONAL COMMUNITY SUPPORT MANAGER at Plymouth Housing in Seattle, WA | USD102,170-114,566 | Kablio

Role

Description

workflow design

data validation

edi processing

system configuration

process improvement

regulatory liaison

Oversee workflow design, data validation, and EDI file processes to ensure compliant billing and data integrity.
Serve as a key liaison with Medicaid, HCA, and other regulatory partners.
Drive process improvements, maintain governance and documentation standards, and monitor KPIs.
Supervise, coach, and develop FCS staff and subject-matter experts.
Perform hands-on operational tasks to support system updates, troubleshooting, and day-to-day program execution.
Lead strategy, quality improvement, fiscal oversight, and performance management for the FCS program.
Partner with IT to design, configure, and optimize Salesforce, Credible, and related systems.

Requirements

bachelor’s

5+ years

project management

data systems

salesforce

problem solving

High accountability and follow-through.
Experience with behavioral health, Permanent Supportive Housing, or Medicaid-funded programs.
Experience in project management, quality improvement, and/or corrective action planning.
Supervisory or team-leadership experience (preferred).
Experience with KPIs, dashboards, or data-informed decision-making.
Technical aptitude and comfort working in complex data systems.
Bachelor’s degree in a related field OR equivalent professional experience in program management, human services, behavioral health, or nonprofit administration.
Clear communication skills with both technical and non-technical audiences.
Ability to translate program needs into system requirements.
Experience partnering with IT teams or participating in software implementation, configuration, or testing (preferred).
Ability to work independently and collaboratively across departments.
Demonstrated ability to work effectively and respectfully with people from a wide range of backgrounds and experiences to support safe, welcoming, and inclusive housing communities.
Excellent organizational and time-management abilities.
Adaptability to move between strategic planning and hands-on operational work.
Ability to lead change and support staff through transitions.
Strong relationship-building with internal teams and external partners.
Strong problem-solving, critical-thinking, and root-cause analysis skills.
Data literacy, including dashboards, reporting, and integrity reviews.
5+ years of experience in program development, program management, or service delivery within human services, behavioral health, Medicaid-funded programs, or nonprofit settings.
3+ years working with data systems such as EHRs, CRMs, or billing platforms (Salesforce or Credible preferred).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Dedicated to providing permanent housing for individuals experiencing homelessness.
Began with the mission to create a stable and supportive environment for the homeless.
Offers long-term housing solutions with on-site support services to help individuals regain stability.
Projects often include renovating or constructing buildings to provide safe, affordable housing for vulnerable populations.
Aim to reduce homelessness by providing dignified and respectful housing solutions.
Focuses on developing permanent supportive housing and community-based solutions.
Significantly transforms lives by offering a new beginning and safe housing alternatives.

Culture + Values

We create a safe and inclusive community.
We demonstrate trust.
We advocate for equity in housing.
We serve with empathy and compassion.
We help each other thrive.

Environment + Sustainability

70 units approved

Zero-Carbon Homes

Community-owned zero-carbon homes designed with Energiesprong/net-zero standards.

$1.6M+ raised

Funding Achievement

Proceeds from Seattle Dances event to support sustainable housing and mission initiatives.

70 zero-carbon units

Green Housing Expansion

Approved development of net-zero homes, contributing to regional decarbonization efforts.

Operate and develop safe, quality, supportive housing with lifecycle energy considerations.
Adopt Housing First philosophy - prioritizing stable housing as a prerequisite for personal improvement.
Partner in city-wide energy retrofit programs: e.g., Social Housing Decarbonisation Fund, deploying insulation, solar, heat-pump retrofits.
Contribute to regional decarbonization efforts, aligning with city’s net-zero by 2030 target.

Inclusion & Diversity

100+ activities

Community Activities

Host 100+ community-building activities monthly, including picnics, peer support, and cultural celebrations.

Celebrate cultural diversity via Black History Month, AANHPI Heritage Month, Pride Parade, Juneteenth, Native American Heritage Month events.
Gender mix among staff: (data not publicly specified), but executive-led DEI initiatives led by VP of Culture and Diversity, Equity and Inclusion.
Annual report highlights sustained strategic DEI investment—e.g., keynote by Dr Nadine Burke Harris on empathetic response to homelessness.

Articles

Plymouth Housing Overview

Careers at Plymouth Housing

Donate to Plymouth Housing

Role

Description

workflow design

data validation

edi processing

system configuration

process improvement

regulatory liaison

Oversee workflow design, data validation, and EDI file processes to ensure compliant billing and data integrity.
Serve as a key liaison with Medicaid, HCA, and other regulatory partners.
Drive process improvements, maintain governance and documentation standards, and monitor KPIs.
Supervise, coach, and develop FCS staff and subject-matter experts.
Perform hands-on operational tasks to support system updates, troubleshooting, and day-to-day program execution.
Lead strategy, quality improvement, fiscal oversight, and performance management for the FCS program.
Partner with IT to design, configure, and optimize Salesforce, Credible, and related systems.

Requirements

bachelor’s

5+ years

project management

data systems

salesforce

problem solving

High accountability and follow-through.
Experience with behavioral health, Permanent Supportive Housing, or Medicaid-funded programs.
Experience in project management, quality improvement, and/or corrective action planning.
Supervisory or team-leadership experience (preferred).
Experience with KPIs, dashboards, or data-informed decision-making.
Technical aptitude and comfort working in complex data systems.
Bachelor’s degree in a related field OR equivalent professional experience in program management, human services, behavioral health, or nonprofit administration.
Clear communication skills with both technical and non-technical audiences.
Ability to translate program needs into system requirements.
Experience partnering with IT teams or participating in software implementation, configuration, or testing (preferred).
Ability to work independently and collaboratively across departments.
Demonstrated ability to work effectively and respectfully with people from a wide range of backgrounds and experiences to support safe, welcoming, and inclusive housing communities.
Excellent organizational and time-management abilities.
Adaptability to move between strategic planning and hands-on operational work.
Ability to lead change and support staff through transitions.
Strong relationship-building with internal teams and external partners.
Strong problem-solving, critical-thinking, and root-cause analysis skills.
Data literacy, including dashboards, reporting, and integrity reviews.
5+ years of experience in program development, program management, or service delivery within human services, behavioral health, Medicaid-funded programs, or nonprofit settings.
3+ years working with data systems such as EHRs, CRMs, or billing platforms (Salesforce or Credible preferred).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Dedicated to providing permanent housing for individuals experiencing homelessness.
Began with the mission to create a stable and supportive environment for the homeless.
Offers long-term housing solutions with on-site support services to help individuals regain stability.
Projects often include renovating or constructing buildings to provide safe, affordable housing for vulnerable populations.
Aim to reduce homelessness by providing dignified and respectful housing solutions.
Focuses on developing permanent supportive housing and community-based solutions.
Significantly transforms lives by offering a new beginning and safe housing alternatives.

Culture + Values

We create a safe and inclusive community.
We demonstrate trust.
We advocate for equity in housing.
We serve with empathy and compassion.
We help each other thrive.

Environment + Sustainability

70 units approved

Zero-Carbon Homes

Community-owned zero-carbon homes designed with Energiesprong/net-zero standards.

$1.6M+ raised

Funding Achievement

Proceeds from Seattle Dances event to support sustainable housing and mission initiatives.

70 zero-carbon units

Green Housing Expansion

Approved development of net-zero homes, contributing to regional decarbonization efforts.

Operate and develop safe, quality, supportive housing with lifecycle energy considerations.
Adopt Housing First philosophy - prioritizing stable housing as a prerequisite for personal improvement.
Partner in city-wide energy retrofit programs: e.g., Social Housing Decarbonisation Fund, deploying insulation, solar, heat-pump retrofits.
Contribute to regional decarbonization efforts, aligning with city’s net-zero by 2030 target.

Inclusion & Diversity

100+ activities

Community Activities

Host 100+ community-building activities monthly, including picnics, peer support, and cultural celebrations.

Celebrate cultural diversity via Black History Month, AANHPI Heritage Month, Pride Parade, Juneteenth, Native American Heritage Month events.
Gender mix among staff: (data not publicly specified), but executive-led DEI initiatives led by VP of Culture and Diversity, Equity and Inclusion.
Annual report highlights sustained strategic DEI investment—e.g., keynote by Dr Nadine Burke Harris on empathetic response to homelessness.

Articles

Plymouth Housing Overview

Careers at Plymouth Housing

Donate to Plymouth Housing