Liaise with supervisors, Resident Liaison Officers, and customers to ensure smooth service delivery.
Uphold professional standards and deliver excellent customer experiences.
Manage van stock and order materials from approved suppliers.
Deliver a first-class customer experience with a focus on first-time fix and minimal disruption.
Install kitchen units, worktops, sinks, and associated plumbing and electrical connections.
Follow all health and safety protocols including asbestos awareness and COSHH regulations.
Carry out tiling, plastering, vinyl flooring and decorating to complete installations.
Keep accurate records and engage in ongoing training and development.
Requirements
cscs card
nvq level2
driving licence
kitchen fitting
health & safety
problem solving
CSCS Card, First Aid Training (Desirable).
Understanding of health and safety regulations.
Experience working in occupied homes and under time constraints.
Proven experience in kitchen fitting and working under time constraints.
Eye tests
Strong problem-solving and organisational skills.
Full clean driving licence (Essential).
Basic IT skills for mobile job management systems.
Comprehensive trade and construction knowledge.
NVQ Level 2 or higher in a construction trade (e.g., carpentry or multi-skills).
Benefits
Counselling service
Mental Health First Aid
Discounted gym membership
Annual staff recognition awards
Workshops and training sessions for new skills
Long service award
Breakout areas
Contributory pension scheme
Onsite cafe/restaurant at headquarters
Free fruit and refreshments
Private healthcare
A fresh and modern eLearning platform
Annual volunteering day
Cycle to Work scheme
Opportunities for professional training and qualifications
Life assurance cover
Competitive pay
Discretionary reward scheme
Holiday entitlement of 28-33 days a year, plus public holidays
Free annual flu jabs
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
3,000 homes
Construction Target
Aim to deliver 3,000 new homes over five years using modern methods of construction.
20,000 properties
Managed Properties
Grown to manage over 20,000 properties across multiple regions.
1990-founded
Year Established
Originally founded in 1990 through local council housing stock transfer.
A+ credit rating
Financial Strength
Backed by an A+ credit rating from S&P, ensuring strong financial stability.
Specialises in affordable housing, retirement living, shared ownership and specialist supported housing.
Develops portfolio of both general needs rental and innovative retirement and shared-ownership schemes.
Runs Carelink: a 24/7 responder service enhancing community safety and independence.
Pioneered health‑and‑housing partnerships to address well‑being through community‑focused design.
Culture + Values
28-33 Days
Annual Leave
Flexible annual leave arrangements that increase with length of service.
2,000 Courses
Learning Opportunities
Access to extensive learning and development programs, including over 2,000 courses.
10% Pension
Employer Contribution
Generous pension scheme with up to a 10% employer contribution.
48 Months
Coverage Duration
48-month life assurance program provided for employees.
We are ambitious
We are better together
We show empathy
We take responsibility
Quality homes. Connected communities
Deliver quality and value to customers
Help make places and build local communities
Create a sustainable future
Put people at the heart of bpha
A collaborative spirit woven into all our work
We listen to our employees’ views and opinions through a multitude of platforms and engagement activities
We nurture our employees’ growth by investing heavily in personal development and learning
Volunteering opportunities available
Support for health and wellbeing through activities and services
Flexible working (hybrid or field‑based) with Surface Pro laptops and formal flexible arrangements
Private healthcare, mental health first aiders, Employee Assistance Programme with counselling, digital gym and wellbeing portal
Support for professional subscriptions, life coaching, career guidance, and apprenticeships
Environment + Sustainability
2050
Net Zero Target
Aims to achieve net zero in alignment with the UK government's zero-carbon economy goal.
2024–2028
Sustainability Strategy
Focuses on reducing carbon footprint, protecting biodiversity, and managing water use in homes.
All new homes to be energy efficient, cost-effective to run, and future-proofed for emerging technologies
Water-efficient fixtures installed via bathroom replacement programme coupled with customer education
Commitment to protecting green spaces via partnerships and community green improvement projects
Inclusion & Diversity
April 2024
Gender Pay Statement
The company published its gender pay statement in April 2024, demonstrating its commitment to transparency and accountability in workplace equity.
Rank 67
Great Place to Work
The company achieved a ranking of 67 in the Great Place to Work for Women UK survey in 2023, reflecting its strong support for gender equality.
Rank 48
Great Place to Work
In 2022, the company was ranked 48th in the Great Place to Work for Women UK survey, showcasing its consistent commitment to creating an inclusive environment for women.
Rank 67
UK’s Best Workplaces
The company was recognized as one of the UK’s Best Workplaces for Women in 2023, ranking 67th, highlighting its efforts to foster a supportive and inclusive workplace culture.
Rank 48
UK’s Best Workplaces
In 2022, the company achieved a ranking of 48 in the UK’s Best Workplaces for Women survey, underscoring its dedication to advancing gender equality and women’s career development.
Transparent recruitment process supporting applicants from all backgrounds.
Inclusive, discrimination-free workplace where individual differences are celebrated.
‘Lunch and Learn’ sessions, wellbeing activities, Mental Health First Aid service, and professional development programmes available to all.
Gender ratio: unspecified overall, but recognized for women-friendly workplace rankings.