Gypsum Contractor Specialty Sales Representative

Description

• Increases the effectiveness and quality of USG products by working with manufacturing and R&D to understand product formulations gathers data from market on customers responses to the formulas and applications and communicates recommended adjustments to product management and research.
• Assists the product management group in developing strategies by contributing relevant information on USG and competitors’ product usage and market trends and setting product and customer specific goals for the assigned region.
• Ensures the appropriate materials are on site for training (e.g., samples, literatures, demonstration products…)
• Convert non-USG contractors by conducting job site visits and performing job site product demonstrations to communicate the benefits of USG products and services.
• Ensure successful product installation by providing field support for large, specialized jobs.
• Based on product strategies, build contractors preference for key products (i.e. Joint Compound, Paper Faced Bead, and Drywall Grid while acknowledging opportunities for other products to promote within the USG portfolio.
• Assist gypsum sales in conducting effective sales calls by performing hands-on training and demonstrations, soliciting feedback on USG products and services, and making technical or product recommendations that benefit customers and USG.
• Educates staff and customers on the proper use of USG products by displaying expert knowledge of USG products and best practices for applications.
• Ensures accurate documentation of customer visits by entering all pertinent information into weekly call log report and job trial forms.
• Improves sales and profits by assisting in the communication of new product information to the regions and providing feedback to product management.
• Coordinate and assist training and mock up’s for promotion of SE430 product.
• Delivers effective product training / demonstrations by reviewing training needs, preparing training logistics and materials, soliciting and communicating feedback, and following up on additional training needs.
• Improves customers satisfaction by frequently communicating with sales representatives regarding job sites, customers training sessions, issues, and resolution of issues
• Provides feedback and follow-up on job site visits, training, and demonstrations by acting on customers requests, communicating pertinent information to other USG departments, and completing the appropriate administrative duties.
• Ensures customers’ product satisfaction by providing support and resolving job site project issues.
• Influences the quality of USG customer service by identifying gaps in sales representatives technical and product knowledge and recommending training.
• Act as a consultant to the customer base by working with customers to address day-to-day challenges in inventory, distribution, projects specifications and other related areas; and approaches these issues from a consultative selling perspective, looking for ways that USG can develop stronger partnership with each.
• Field lead person in product development or improvement, working closely with USG research formulator as needed.

Requirements

• Computer proficiency required in MS Office (Excel, PowerPoint, Salesforce.com, etc.).
• Minimum five (5) to ten (10) years construction industry or business-to-business sales experience.
• Customer focused with strong interpersonal skills to interact effectively with customers and USG associates.
• Bachelor’s degree preferred, but not required. In lieu of degree, candidate should have equivalent field and industry experience
• Strong communication/interpersonal skills, including: presentation, conflict resolution and relationship building.
• Drywall application and finishing experience.
• Effective and independent time and scheduling management of activities.
• A valid driver’s license is required.
• Experience with territory management preferred.
• Physical requirements include the ability to work with airless texture sprayers and drive a pickup truck.
• Customer focused and proven ability to act with urgency.
• Travel time up to and over 50% servicing respective market and within the assigned region
• Ability to speak Spanish fluently is preferred.
• Strong analytical and problem-solving skills to determine cause of installation problems, evaluate implications and respond in an appropriate and timely manner.
• Self-starter with very strong organizational, time management, and problem-solving abilities.
• Sales and demonstration/installation expertise, industry knowledge and sales aptitude or experience.
• Proven ability to actively listen, ask clarifying questions and summarize concerns or actions from customers or internal resources.
• Demonstrated effective presentation and communication skills, both written and verbal.
• Ability to set and self-manage priorities to ensure maximizing levels of customer service.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance