Mirvac is a leading integrated real estate group focusing on residential, commercial, and retail properties.
Our opportunity: As a Support Analyst, you will be an integral part of a fast‑paced agile service desk team, reporting to the Team Lead, User Experience, and be responsible for delivering an exceptional level of support to the Mirvac business. This is a permanent, full‑time position.
Key responsibilities include addressing daily support needs of business users, handling end‑user requests via phone, portal and walk‑ups, and providing timely updates in the ITSM tool.
To be successful, you need at least 1.5 years of technical support experience with strong problem‑solving skills and the ability to research solutions using available tools. Proficiency in Microsoft Office suite (Outlook, Teams, OneNote, OneDrive, Excel, Word, PowerPoint) and experience running live events in Teams and other meeting tools is required. Knowledge of Citrix, Intune, Azure, Active Directory, audio‑visual equipment troubleshooting, and printer troubleshooting is also essential. Prior experience with SCCM, Software Centre Deployment, and Jira Service Management is highly desirable, as is excellent self‑presentation and a calm, professional, mature attitude.
Benefits of working at Mirvac include learning and development opportunities and a stunning office with beautiful harbour views near Circular Quay. The company also offers supportive and empowering leadership, is ranked Australia’s #1 Best Workplace to Give Back by Good Company, and ranks top #15 globally for gender equality by Equileap.