I.T. Helpdesk (Tier 2)

Network & Server Support: Assist Systems Administrators with server maintenance, network monitoring, and managing user permissions in Active Directory and Azure.

IT Project Involvement: Participate in and help execute IT projects, such as system upgrades, hardware rollouts, and new software deployments.

In-Depth Troubleshooting: Diagnose and resolve complex software issues, including problems within Microsoft 365, ERP systems, and other business-critical applications.

Documentation & Mentorship: Create detailed documentation for our knowledge base and provide guidance and training to Tier 1 support staff.

Escalation & Resolution: Serve as the primary escalation point for unresolved issues from Tier 1, providing advanced troubleshooting for desktops, servers, and network devices.

• Network & Server Support: Assist Systems Administrators with server maintenance, network monitoring, and managing user permissions in Active Directory and Azure.
• IT Project Involvement: Participate in and help execute IT projects, such as system upgrades, hardware rollouts, and new software deployments.
• In-Depth Troubleshooting: Diagnose and resolve complex software issues, including problems within Microsoft 365, ERP systems, and other business-critical applications.
• Documentation & Mentorship: Create detailed documentation for our knowledge base and provide guidance and training to Tier 1 support staff.
• Escalation & Resolution: Serve as the primary escalation point for unresolved issues from Tier 1, providing advanced troubleshooting for desktops, servers, and network devices.

You are passionate about technology and enjoy the challenge of diagnosing and resolving complex hardware, software, and network issues that go beyond frontline support.

Demonstrated ability to troubleshoot complex technical issues methodically and effectively.

Excellent communication skills and a professional, customer-centric approach.

An associate's or bachelor's degree in an IT-related field is preferred; relevant certifications (e.g., CompTIA Network+, Security+, Microsoft certifications) are highly desirable.

You thrive on being an escalation point, providing clear, effective solutions and mentoring junior support staff.

3-5 years of progressive experience in an IT helpdesk or technical support environment.

Willingness to undergo a pre-employment drug screen and background check.

Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).

You excel at working both independently and as part of a project team to implement new technologies and improve existing systems.

Advanced knowledge of Windows operating systems, Active Directory, and the Microsoft 365 ecosystem.

Are you an experienced IT professional with a knack for solving complex technical challenges? Plumbers Supply Co, a stable, family-owned company with over a century of history, is seeking a skilled and analytical Tier 2 Helpdesk Technician to join our corporate IT department. This is a crucial role for an individual who excels at resolving escalated issues and wants to make a significant impact on our company's technological infrastructure.

• You are passionate about technology and enjoy the challenge of diagnosing and resolving complex hardware, software, and network issues that go beyond frontline support.
• Demonstrated ability to troubleshoot complex technical issues methodically and effectively.
• Excellent communication skills and a professional, customer-centric approach.
• An associate's or bachelor's degree in an IT-related field is preferred; relevant certifications (e.g., CompTIA Network+, Security+, Microsoft certifications) are highly desirable.
• You thrive on being an escalation point, providing clear, effective solutions and mentoring junior support staff.
• 3-5 years of progressive experience in an IT helpdesk or technical support environment.
• Willingness to undergo a pre-employment drug screen and background check.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
• You excel at working both independently and as part of a project team to implement new technologies and improve existing systems.
• Advanced knowledge of Windows operating systems, Active Directory, and the Microsoft 365 ecosystem.

Secure Your Future: 401K with a company match.

Generous Time Off: 10 paid holidays plus vacation and sick time.

At Plumbers Supply Co, our IT department is the backbone of our operations, ensuring seamless technological support for our entire organization. As a Tier 2 Technician, you'll be a key problem-solver, tackling advanced issues and contributing to larger IT projects. You will join a collaborative team where your in-depth knowledge is valued and you have the opportunity to grow your expertise.

Excellent Health Coverage: Medical, dental, and vision insurance.

Competitive Pay

Focus on Wellbeing: A robust wellness program with exciting incentives.

Peace of Mind: Life and disability insurance.

• Secure Your Future: 401K with a company match.
• Generous Time Off: 10 paid holidays plus vacation and sick time.
• Excellent Health Coverage: Medical, dental, and vision insurance.
• Competitive Pay
• Focus on Wellbeing: A robust wellness program with exciting incentives.
• Peace of Mind: Life and disability insurance.