Front Office Manager

Description

• Evaluate the job performance of each front office employee.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Uphold the hotel's commitment to hospitality.
• Maintain master key control.
• Maintain working relationships and communicate with all departments.
• Monitor high balance guests and take appropriate action.
• Schedule the front office staff.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Review and complete credit limit report.
• Ensure strict adherence to the uniform policy.
• Monitor all V.I.P. guests and requests.
• Ensure implementation of all hotel policies and house rules.
• Supervise workload during shifts.
• Check cashiers in and out and verify banks and deposits at the end of each shift.
• Review Front office logbook and guest feedback forms on a daily basis.
• Comply with all company policies and procedures.
• Resolve guest problems quickly, efficiently, and courteously.
• Participate in task forces and committees as requested.
• Enforce all cash-handling, check-cashing, and credit policies.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Train, cross-train, and retrain all front office personnel.
• Receive information from the previous shift manger and pass on pertinent details to the oncoming manager.
• Maintain required pars of all front office and stationary supplies.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
• Check with manager/supervisor before leaving work area for any reason.
• Attend department meetings as scheduled.
• Prepare performance reports related to front office.
• Work within the allocated budget for the front office.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Ensure maintenance problems are promptly reported through proper channels.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Review daily front office work and activity reports generated by Night Audit.
• Conduct regularly scheduled meetings of front office personnel.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Participate in the selection of front office personnel.
• Verify that accurate room status information is maintained and properly communicated.

Requirements

• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Associate degree or equivalent experience.
• Two years of customer contact and supervisory experience in the hospitality industry.

Benefits

• Wellness programs for mental, physical, and financial wellness
• Education and professional development
• Generous retirement/401k benefits
• Competitive Salary
• Paid Time Off
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Medical, Dental, Vision health insurance
• Hotel and travel discounts

Training + Development

Interview process

Visa Sponsorship

Security clearance