Account Coordinator at Officeworks Inc. in Tysons Corner, VA | Kablio

Role

Description

status reporting

pricing docs

cal133 filing

backlog reports

shipment tracking

delivery coordination

Prepare and maintain status reports for clients, as needed.
Create pricing documents as requested by sales for presentation to clients or designers.
Complete CAL133 applications for BFD and check requests (Boston Only)
Run backlog reports as scheduled on bi-weekly basis and distribute to senior coordinators.
Provide timely and concise communication regarding project status to sales and senior coordinators.
Track product shipment to warehouse and confirm receipt.
Enter all receiving and delivery information for orders in Team Design.
Follow up on items regarding damages, replacements, short shipments and any open or unresolved customer issues.
Assist sales and senior coordinators with the preparation of quotes and proposals.
Place orders with manufacturer within 24 hours and confirm receipt within 3 days.
Review acknowledgments and all revisions, track and confirm COM shipments, check shipment status prior to and on confirmed manufacturer ship dates.
Record and save all pricing information and backup gathered during bid/quote process.
Follow up on all pricing/product requests sent to manufacturers, reps and installers.
Assist sales, senior account coordinators, designers and project managers with the preparation of bids.
Coordinate delivery and installation, including but not limited to, installation packets, schedules and punch list resolution on a day to day basis. Consult with senior coordinator for projects.

Requirements

excel

erp

crm

high school

customer service

communication

In-depth understanding of sales principles and customer service practices.
Proficiency with MS Office Suite, particularly MS Excel.
Excellent communication skills.
Prompt, reliable and regular attendance
2-5 years of experience in related customer service or sales support role.
High School diploma or equivalent.
Hands on experience with ERP and CRM systems.
Must work well in team environment

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

delivers high-quality office products and services that cater to a diverse range of business needs.
specializes in providing office supplies, furniture, and technology solutions that enhance workplace productivity and efficiency.
services span from corporate clients looking for bulk office supplies to small businesses and home offices in need of tailored solutions.
recognized for its commitment to delivering reliable products, quick service, and an extensive selection of office essentials.
typical projects include outfitting large corporate offices, supplying customized workstations, and providing cutting-edge technology for professional environments.
stands out by offering innovative workspace design solutions that aim to boost employee comfort and productivity.
grown into a trusted partner for businesses of all sizes, offering a wide variety of solutions for any office setup.

Culture + Values

Creating stunning spaces through sophisticated design and superior customer service
"We are just as focused on Day 2 Service as the entire design and installation process"
"It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do."
Hiring smart, talented, client‑focused individuals who are trusted and encouraged to make their own decisions and offer new ideas

Environment + Sustainability

12% emission reduction

FY2023 Scope 1 and 2 Emissions

Achieved a 12% reduction in Scope 1 and 2 emissions during FY2023, surpassing previous targets.

17,000 tonnes target

Circular Economy Goal

Aiming to repair, repurpose, or recycle 17,000 tonnes of products by FY2025.

2.45M trees

Restoration Initiative

Planted 2.45 million native trees and restored 1,900 hectares of land since 2017.

10,000 tonnes recycled

Product Recycling Program

Over 10,000 tonnes of unwanted products have been recycled, repaired, or repurposed since 2015.

Commitment to use 100% renewable electricity by 2025
Goal to achieve net-zero Scope 1 and 2 emissions by 2030
Reduced Scope 1 and 2 emissions by 40% since 2018; reached FY2025 target two years early
Installed on-site solar PV and energy efficiency initiatives across stores; first battery-storage site completed in 2023
First battery-storage site completed in 2023
Over 210,000 trees planted over 190 hectares in FY2023

Inclusion & Diversity

43% women

Leadership team composition

The leadership team as of 30 June 2022 comprised 43% women.

3.5% Indigenous workforce

Aboriginal and Torres Strait Islander representation

3.5% of the workforce identifies as Aboriginal and Torres Strait Islander, matching national population employment parity.

85% value diversity

Employee sentiment on diversity

In the 2022 YourSay engagement survey, 85% of team members stated the company values diversity, inclusion, and belonging.

>80% authenticity at work

Workplace inclusion metrics

Annual surveys show over 80% of team members feel they can bring their whole self to work and belong.

Diversity & Belonging plan structured around four pillars: First Nations, Identity, Accessibility, Thought
Partnerships include Clontarf Foundation for Indigenous recruitment; Pride in Diversity and Pride network launch; flexible work policy via Circle In and New Ways of Working

Articles

Role

Description

status reporting

pricing docs

cal133 filing

backlog reports

shipment tracking

delivery coordination

Prepare and maintain status reports for clients, as needed.
Create pricing documents as requested by sales for presentation to clients or designers.
Complete CAL133 applications for BFD and check requests (Boston Only)
Run backlog reports as scheduled on bi-weekly basis and distribute to senior coordinators.
Provide timely and concise communication regarding project status to sales and senior coordinators.
Track product shipment to warehouse and confirm receipt.
Enter all receiving and delivery information for orders in Team Design.
Follow up on items regarding damages, replacements, short shipments and any open or unresolved customer issues.
Assist sales and senior coordinators with the preparation of quotes and proposals.
Place orders with manufacturer within 24 hours and confirm receipt within 3 days.
Review acknowledgments and all revisions, track and confirm COM shipments, check shipment status prior to and on confirmed manufacturer ship dates.
Record and save all pricing information and backup gathered during bid/quote process.
Follow up on all pricing/product requests sent to manufacturers, reps and installers.
Assist sales, senior account coordinators, designers and project managers with the preparation of bids.
Coordinate delivery and installation, including but not limited to, installation packets, schedules and punch list resolution on a day to day basis. Consult with senior coordinator for projects.

Requirements

excel

erp

crm

high school

customer service

communication

In-depth understanding of sales principles and customer service practices.
Proficiency with MS Office Suite, particularly MS Excel.
Excellent communication skills.
Prompt, reliable and regular attendance
2-5 years of experience in related customer service or sales support role.
High School diploma or equivalent.
Hands on experience with ERP and CRM systems.
Must work well in team environment

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

delivers high-quality office products and services that cater to a diverse range of business needs.
specializes in providing office supplies, furniture, and technology solutions that enhance workplace productivity and efficiency.
services span from corporate clients looking for bulk office supplies to small businesses and home offices in need of tailored solutions.
recognized for its commitment to delivering reliable products, quick service, and an extensive selection of office essentials.
typical projects include outfitting large corporate offices, supplying customized workstations, and providing cutting-edge technology for professional environments.
stands out by offering innovative workspace design solutions that aim to boost employee comfort and productivity.
grown into a trusted partner for businesses of all sizes, offering a wide variety of solutions for any office setup.

Culture + Values

Creating stunning spaces through sophisticated design and superior customer service
"We are just as focused on Day 2 Service as the entire design and installation process"
"It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do."
Hiring smart, talented, client‑focused individuals who are trusted and encouraged to make their own decisions and offer new ideas

Environment + Sustainability

12% emission reduction

FY2023 Scope 1 and 2 Emissions

Achieved a 12% reduction in Scope 1 and 2 emissions during FY2023, surpassing previous targets.

17,000 tonnes target

Circular Economy Goal

Aiming to repair, repurpose, or recycle 17,000 tonnes of products by FY2025.

2.45M trees

Restoration Initiative

Planted 2.45 million native trees and restored 1,900 hectares of land since 2017.

10,000 tonnes recycled

Product Recycling Program

Over 10,000 tonnes of unwanted products have been recycled, repaired, or repurposed since 2015.

Commitment to use 100% renewable electricity by 2025
Goal to achieve net-zero Scope 1 and 2 emissions by 2030
Reduced Scope 1 and 2 emissions by 40% since 2018; reached FY2025 target two years early
Installed on-site solar PV and energy efficiency initiatives across stores; first battery-storage site completed in 2023
First battery-storage site completed in 2023
Over 210,000 trees planted over 190 hectares in FY2023

Inclusion & Diversity

43% women

Leadership team composition

The leadership team as of 30 June 2022 comprised 43% women.

3.5% Indigenous workforce

Aboriginal and Torres Strait Islander representation

3.5% of the workforce identifies as Aboriginal and Torres Strait Islander, matching national population employment parity.

85% value diversity

Employee sentiment on diversity

In the 2022 YourSay engagement survey, 85% of team members stated the company values diversity, inclusion, and belonging.

>80% authenticity at work

Workplace inclusion metrics

Annual surveys show over 80% of team members feel they can bring their whole self to work and belong.

Diversity & Belonging plan structured around four pillars: First Nations, Identity, Accessibility, Thought
Partnerships include Clontarf Foundation for Indigenous recruitment; Pride in Diversity and Pride network launch; flexible work policy via Circle In and New Ways of Working

Articles