Building Manager/Resident Services Manager

Description

You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will support the Resident Services Manager to engage with the residents and ensure a sense of community is created within the development.

• Ensure site grounds are managed and ensuring the required standards are achieved
• Manage on site staff team, including sub-contracted staff
• Management and coordination of all onsite Maintenance and Repairs in timely manner
• Manage contractor site access and permits to work for service provider contracts
• Liaise with tenants/Leaseholders/Client and the police in any reported incidents on site.
• Establish and develop close working relationships with tenant representatives and manage tenant satisfaction and confidence
• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
• Working with site staff and contractors towards achievement of their goals.
• Carrying out regular inspections of communal areas and apartments
• Conduct performance review, ensure that a training plan is identified and managed.
• Meet and greet with all new tenants
• Completing check in and check out reports; determining deposit returns
• Develop and maintain supportive relationships with long term commercial and retail tenants
• Managing leasing process - dealing with initial enquiries, booking in viewings and negotiating offers, agreeing leasing offers and processing these and completing applicant vetting
• Providing regular asset performance reports and attending monthly meetings with line manager
• Establishing and developing good relations and partnerships with various authorities and local agencies
• Attend court hearings
• Responsible for Health and Safety compliance coordination; liaising with the Estate and Facilities managers where required
• Maintain overall control of the security operations, paying particular regards to incident response and customer care.
• Ensure compliance with all statutory requirements and codes of practice, health and safety requirements. Ensure H&S policy is complied with at all times
• Creating a community feel through communication, events and innovations
• Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
• Walk the public areas on a regular basis throughout the day checking on cleanliness, maintenance, landscaping etc.
• Ensuring up to date resident communication via various channels including social media
• Ensure that the day-to-day running of the buildings and estate is effective and efficient.
• Keep service areas in a clean, tidy and secure condition
• Daily reports and hand over briefings
• Identifying and implementing training and development programs and pursuing suitable training solutions.
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Organising and running tenant services via third parties and in house
• Responsible for all residential, commercial and retail on site management
• Deal with enquiries by telephone, personal visits from tenants, leaseholders, contractors, the public, or whoever may have reason to make contact.

Requirements

Previous BTR/Property Management/Building Management/Facilities Management experience required.

• Strong financial management skills
• ARLA/IOSH – Preferred
• Strong Customer Service background
• Organised, meticulous and tenacious
• Candidate with strong leasing experience would be ideal
• IT literate and Social Media savvy
• Ability to think on their feet and make considered decisions with a common-sense approach
• Previous BTR/Property Management/Building Management/Facilities Management experience required
• Excellent written and spoken communication

Benefits

Salary: £40,000 to £42,000 DOE plus discretionary bonus

Building Manager – Bournemouth – £40,000 to £42,000 DOE + discretionary bonus

• Seeking special offers and discounts for residents from local businesses

Training + Development

Interview process

Visa Sponsorship

Security clearance