Sales Manager

Description

• Prepares proposals and contracts in accordance with company standards and policies
• Oversees and assists complaint handling and satisfactory dispute resolution for the assigned customer portfolio
• Manages the customer credit status and accounts receivable together with the internal Finance departments
• Identifies and contributes to business development and capital investment projects
• Works with and coordinates internal and external market and business intelligence resources to understand and develop views on local markets, customers and competitors
• Identifies and targets new markets and customers
• Contributes to delivery of revenue, financial and investment forecasting and periodical budget cycle
• Responsible for maintaining and increasing customer satisfaction and loyalty
• Follows and adheres to the company's sales methodology
• Develops and maintains relationship with new and existing customers ∙ Identifies and develops service improvement initiatives
• Responsible for understanding the dynamics in the assigned product/ market combination(s) and translating these in actionable information
• Uses, maintains and assures data quality the Customer Relationship Metrics (CRM) or other databases to input and share relevant market, customer information and inquiries
• Represents the customers’ interests in the internal Operational and Customer Service organization
• Works closely with other customer/ account responsible persons within the assigned product/ market combination(s) within the Vopak network
• Responsible for meeting or exceeding the overall revenues/ profitability objectives within the assigned product/ market combination(s)
• Evaluates industry trends, client needs, expansion opportunities and competitive threats to support strategic decisions
• Monitors commercial performance for the assigned product/ market combination(s)
• Develops and implements marketing/ sales plans for (existing and new) customer growth and increased market share (revenues and sustainable profitability) ∙ Systematically analyzes contracts, including revenue analysis and determination of fair market value for services offered, including commercial and business risks ∙ Negotiates and drafts proposals and contracts, including value and pricing optimization

Requirements

• Understands the needs, desires and requirements of customers and translates those into (additional) services
• Experience working with (international) customers
• Ability to prioritize and meet deadlines
• Minimum of 5 years commercial or business development experience in the petroleum, petrochemical sector and associated industries
• Good understanding of financial concepts
• Ability to multitask
• Ability to influence and negotiate
• Bachelor's degree
• Current knowledge of local market and regulatory conditions in the petroleum and/or petrochemical sector

Benefits

• Various growth opportunities
• A market-based salary depending on your experience and knowledge and attractive bonuses

Training + Development

Interview process

Visa Sponsorship

Security clearance