Senior Computer Specialist

Description

• Utilizes LANDesk for management and maintain records on hardware and software configurations, network performance and configurations; maintain inventory tracking records in Lotus Notes Database.
• Uses diagnostic tools and troubleshooting processes to determine if problems are due to equipment, network or application errors, resolve connectivity; installs and configures PC's and various software packages, troubleshoots logon problems.
• Installs and configures PC's, LAN workstations, and various software packages.
• Writes, maintains and updates documents/procedure in Lotus Notes Database.
• Tracks software license compliance along with technology documents/certificates such as product registrations.
• Resolves performance and security issues as necessary; installs upgrades and patches to network operating software as required; monitors virus scanning on workstations.
• Manages user accounts, security and workstation configurations, and writes user/technical documentation.
• Coordinates the operations of local area networks including backups and disaster recovery.
• Maintains confidentiality and handles confidential and sensitive information in an appropriate manner.

Requirements

• Experience in troubleshooting hardware and software problems at the component level.
• Demonstrates attention to accuracy, detail and thoroughness in completing assigned duties
• Exhibits a poised, professional manner with the ability to work well with diverse types of individuals over the telephone, in written correspondence, and in-person.
• Communicates clearly and effectively.
• Two years of experience in related field work, which includes Windows XP, Vista, and Windows 7, LAN and workstation support.
• Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
• Exhibits strong interpersonal skills and customer service.
• Any other applicable training assigned by the manager
• Works independently, problem-solves, takes initiative, sets priorities, handles multiple projects, and exercises good judgment in a fast paced, dynamic, deadline driven environment in an organized and professional manner.

Benefits

• Normal office environment

Training + Development

Interview process

Visa Sponsorship

Security clearance