Ausgrid
Leading electricity distributor in New South Wales, delivering power safely and reliably.
2 days ago
$140,820 - $140,820
Expert & Leadership (13+ years)
Full Time
Australia
Hybrid
Company Size
1,700 Employees
Service Specialisms
Sector Specialisms
Description
claims management
workflow design
reporting
cost control
performance management
stakeholder relations
- Lead a large, high‑volume operational team in claims assessment, customer compensation and third‑party recoveries.
- Drive productivity, quality, timeliness and cost‑control improvements.
- Strengthen operational discipline and performance under strong executive visibility.
- Explore and support future operating model designs, including structural and workflow changes.
- Guide teams through change, consultation and transition activities.
- Set clear expectations, conduct performance conversations and foster a culture of accountability.
- Build and maintain strong relationships with Legal, Operations and senior stakeholders.
- Enhance reporting, workflow visibility and management oversight.
Requirements
team leadership
executive communication
change management
emotional intelligence
resilience
legal knowledge
- Proven experience leading complex operational teams in regulated, customer‑facing or claims environments.
- Exceptional interpersonal and communication skills for senior and executive engagement.
- Demonstrated ability to lead teams through structural change and transition.
- Strong judgement, emotional intelligence and resilience in high‑pressure situations.
- Comfort working with legal, technical or policy‑driven complexity.
Benefits
This is a six‑month fixed‑term position with the possibility of becoming permanent. The role is based at Ausgrid’s Head Office in Newcastle and offers hybrid work arrangements. Compensation includes a salary of $140,820 plus 16.5 % superannuation, and a fortnightly Rostered Day Off to support work‑life balance.
This position offers a unique opportunity to shape the future direction of a high‑impact function, delivering tangible improvements to performance, culture and customer outcomes. The successful candidate will work closely with legal, operations and senior executives to drive results.
Ausgrid provides a comprehensive benefits package, including salary‑sacrificing electric vehicle options, novated leasing, discounted corporate health insurance and Fitness Passport access. Employees are recognised through a daily employee recognition program and supported with study assistance, secondments, training and mentors. Gender‑neutral parental leave, aged‑care support services and reasonable‑adjustment assistance for the recruitment process are also offered.
- Salary $140,820 plus 16.5 % superannuation.
- Fortnightly rostered day off (RDO) for work‑life balance.
- Hybrid work arrangement based in Newcastle.
- Salary‑sacrificing electric vehicle options and novated leasing.
- Discounted corporate health insurance and Fitness Passport access.
- Employee recognition program.
- Study assistance, secondments, training and mentorship opportunities.
- Gender‑neutral parental leave.
- Aged‑care support services.
- Reasonable‑adjustment assistance for the recruitment process.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
Over 15,000 kilometers
Powerline Network
Maintains extensive infrastructure to supply electricity across urban and rural areas.
- Ensures reliable electricity supply to millions of people across New South Wales.
- Specializes in smart grids and innovative technologies to improve efficiency and sustainability.
- Focuses on safety, reliability, and future-proofing the power distribution grid.
- Supports new technologies like electric vehicles and renewable energy sources through grid upgrades.
- Leads in automation and digital technology to enhance customer service and operational performance.
- Transforms energy systems to meet growing demand and environmental goals.
Culture + Values
- We are committed to creating a safer, more inclusive, and more sustainable environment.
- Safety is our priority. We believe in ensuring the safety of everyone, every day.
- We value diversity and inclusion, fostering an environment where everyone is respected and valued.
- We embrace innovation, constantly improving the way we work and delivering new solutions to meet the needs of our customers.
- We are accountable, owning our actions and decisions, and delivering on our commitments.
- Collaboration is key. We work together to achieve shared goals, ensuring open communication and mutual respect.
Environment + Sustainability
2.5% annual reduction
Carbon Emissions
Achieved a reduction in carbon emissions per year, contributing to long-term sustainability goals.
- Net Zero by 2050.
- We are working to reduce emissions across all operations and investing in renewable energy.
- We are transitioning our fleet to electric vehicles and reducing energy consumption in our offices.
- We focus on sustainable infrastructure, with increased investment in renewable energy and smart grid technology.
Inclusion & Diversity
Gender Parity by 2030
Leadership Commitment
Aiming for equal representation of women and men in leadership roles.
40% Female Leadership
Current Leadership Composition
Reflects the current proportion of women in leadership positions as of 2023.
- We have implemented a gender pay equity plan, aiming for full pay parity across the business.
- We maintain a strong focus on promoting diverse talent pipelines and leadership development programs for women.