Webber - Emergency Dispatcher (Tunnel Operator) - Infrastructure Management

Description

• The candidate will be flexible changing roles between leading as well as supporting other tunnel operators, responding entities, and maintenance response crews during all phases of incident management.
• May change priorities frequently mid-task to provide an immediate response to events unfolding in real-time
• Ensure safe, effective and efficient ongoing traffic operations, Maintenance of Traffic (MOT), incident response, and maintenance access of the Tunnel
• Coordinate detection, assessment, and verification of incidents and emergencies
• Participate in control room shift handover at end of every shift
• Keep work environment free of distractions
• Perform security monitoring of tunnel and equipment regularly
• Avoids legal challenges by complying with federal, state, and local legal requirements.
• Communicate and transmit real-time traffic information to the TMC regarding any incidents or emergencies upon occurrence and coordinate the response of other supporting emergency agencies
• Provide accurate incident notification/dispatch to IRC and 911 dispatch communications
• Develop and maintain an expert working knowledge of the tunnel SCADA and TSCS control systems, including their criticality in performance monitoring, data accuracy, and availability metrics
• Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency.
• Monitor roadway surface to ensure the tunnel is free from hazards and debris
• Participate in frequent training opportunities including induction, cross skilling, toolbox, and NIMS
• Carry out all duties in line with Company policies and procedures as amended from time to time.
• Participate in testing of TSI critical operational systems and tunnel emergency drills
• Assist with logging subcontractor and approved visitor access to the Project via the Tunnel Operations Center.
• Provide feedback on opportunities for implementing Better Way and Continuous Improvement
• Initiate appropriate action per the incident response protocol including operation of life safety systems and coordinated response to on-road incidents with incident response personnel and external Agencies in accordance with approved IMP's

Requirements

• Minimum travel required
• Must be able to change and adapt quickly within a constantly evolving and fast-paced work environment.
• Comfortable with the frequent use of communication equipment, i.e. two-way radios and landline telephones
• This position requires the ability to implement prescribed incident response emergency procedures. Must have the ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss, injury or accident.
• Must be able to observe safety requirements in the workplace. Must be able to think clearly and focus on your safety in your immediate surroundings, while using tools and equipment, driving, or operating equipment. Will be required to wear Personal Protective Equipment (PPE) appropriate to the tasks per site policy.
• Must have the ability to recognize hazards inherent in tasks and avoid loss, injury or accident
• Valid Driver's License with good driving record essential
• Minimum lifting-30 pounds
• A minimum of three (3) years' experience in a control center operations role providing critical, strategic infrastructure support services or related field
• Prior work experience in a transportation management / traffic operations control center preferred Serious consideration will also be given to applicants with a background in one of the following critical, strategic control center environments: 911 operator, first responder support, casino security, energy utility, or military/intelligence operations.
• Ability to take appropriate action prior to arrival of first responders is a must. The individual should have strong communication skills.
• Comfortable in the operation, control, viewing, and interpretation of static screen displays and video systems displaying real-time information, images, and events at variable distances
• The candidate must possess strong focus and resilience working under pressure within very limited time constraints while balancing ongoing multiple priorities.
• High School Diploma or GED
• Must be driven to achieve and take great pride in providing a high level of service to tunnel patrons and the general public.
• Excellent oral and written communication skills
• Comfortable with entering real-time data via computers
• Ability to process and analyze data for reports
• Moderate level computer skill with MS Excel and in the reading and interpretation of process flowcharts
• Knowledge of traffic and real-time incident management operations (Preferred)
• An ability to liaise at all levels: with staff, incident response crews, maintenance crews, first responders, contractors, visitors
• Prolonged periods of watching computer monitors

Benefits

• Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health.
• Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation.
• Limited Access Environments
• Collaborative excellence: Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued.
• Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth.
• 24/7 Operations-Nights, Weekends, Holidays, Overtime
• Prolonged periods of sitting

Training + Development

Interview process

Visa Sponsorship

Security clearance