Senior Service Coordinator
Daikin Applied Americas
Manage service scheduling, dispatch, and project coordination for HVAC department.
3 days ago ago
$70,000 - $100,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Romeoville, IL
Office Full-Time
Company Size
4,156 Employees
Service Specialisms
Engineering
Technical Services
Design
Project Management
Turnkey
Sector Specialisms
Commercial Buildings
Multi-family Housing
Data Centers
Institutional Facilities
Industrial
Energy
Infrastructure
Residential
Role
What you would be doing
dispatch scheduling
service software
process improvement
billing review
customer escalations
project management
- Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and operational efficiency.
- Oversee and prioritize the scheduling and dispatching of service technicians based on workload, location, and expertise.
- Identify and implement process improvements to enhance service delivery and communication flow.
- Review technician reports, time entries, and materials for accuracy prior to billing.
- Support warranty management, equipment startups, and subcontractor coordination.
- Support and optimize use of service software systems including BuildOps and Microsoft 365 tools.
- Partner with accounting to track billing progress, verify invoicing accuracy, and support collections efforts when necessary.
- Manage all phases of service projects—from scheduling and parts procurement to close-out and invoicing.
- Serve as the main point of contact for key customers, managing escalations and complex service needs with professionalism and urgency.
- Prepare and present service reports, and updates to management.
What you bring
microsoft 365
buildops
5+ years
leadership
financial
bachelors
- Proficient in Microsoft 365 Suite (Excel, Outlook, Teams, Word, and SharePoint).
- Minimum 5+ years of experience in service coordination or operations management within the mechanical or HVAC industry.
- Proven ability to manage multiple service projects and customer accounts simultaneously.
- Ability to work independently and exercise sound judgment in a fast-paced environment.
- Exceptional communication, organization, and leadership skills.
- Strong financial understanding of billing, cost control, and margin management.
- Associate or bachelor’s degree in business administration, mechanical engineering, or related field preferred.
- Experience using BuildOps or similar service management software preferred.
- Comprehensive benefits package
- Supportive team environment and strong company culture
- Competitive compensation
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1933
Year Established
The company originated in 1933 as McQuay International in Minneapolis.
Acquired 2006
Acquisition Year
Transformed significantly after being acquired by Daikin Industries in 2006.
$30B Revenue
Parent Company Revenue
The global parent company generates nearly $30 billion in annual revenue.
$582M Applied Americas
Division Revenue
Applied Americas division contributes $582 million in revenue.
- Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America.
- Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers.
- Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus.
- Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms.
- Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.
- Prioritizes meeting customer needs and delivering innovative solutions to solve their unique challenges.
- Fosters a culture of innovation, encouraging new ideas and breakthrough technologies to advance the HVAC industry.
- Strives for excellence in everything they do, ensuring quality, reliability, and operational efficiency.
- Committed to sustainability and environmental stewardship, offering products that reduce energy consumption and minimize environmental impact.
- Values teamwork and collaboration across all levels of the organization to drive mutual success.
- Maintains high ethical standards and operates with honesty and transparency in all interactions.
- Promotes a culture of respect, valuing diverse perspectives and fostering an inclusive work environment.
2050
Net Zero Target
Aim to achieve net zero carbon emissions by this year.
- Products are designed to reduce environmental impact by improving energy efficiency and reducing emissions.
- Invests in sustainable technologies, such as energy-efficient HVAC solutions, to lower carbon footprints.
- Supports net zero goals through transitioning to renewable energy sources and optimizing energy use in products.
- Focuses on reducing water consumption and implementing waste reduction initiatives across its operations.
- The company is committed to fostering an inclusive and diverse work environment, where all employees feel valued and respected.
- They support gender equality and work to increase the representation of women in leadership positions.
- The company has specific diversity goals, aiming to improve hiring practices and increase the diversity of their workforce.
- They have initiatives to support professional development and mentorship programs for underrepresented groups in the HVAC industry.
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