Volunteer Coordinator

Description

• Ensure that construction sites and ReStores are stocked with sign-in tablets, registration materials and emergency information.
• Some work outside of traditional office hours (evenings and weekends) will be required to attend meetings, events, etc.
• Perform site visits to various Habitat Metro Denver locations to support departments and volunteers.
• Report on volunteer statistics for leadership.
• Provide customer service to, and collaborate with, the Volunteer team, Construction staff, ReStore staff, Sponsorship team, Database Administrator, and staffing across the organization to increase volunteer support and fulfillment.
• Work with the Volunteer Engagement team to support outreach efforts to fill the volunteer schedule.
• Utilize and maintain Volunteerhub and Raisers Edge databases to track volunteer scheduling and communications.
• Maintain, create, and document workflow processes.
• Maintain and expand relationships with other Colorado and International Habitat affiliates, community groups, schools, corporate partners, and other organizations to increase volunteer participation.
• Maintain updated information about all construction project sites and ReStores in electronic forms.
• Work with Volunteer Manager to create and maintain the volunteer master schedules utilizing Excel spreadsheets and Monday.com.
• Serve as the main point of contact and a skilled Habitat ambassador for volunteers; answering questions and addressing any issues that arise while maintaining a welcoming, professional, and informative demeanor at all times.
• In coordination with the Marketing team, create content to be utilized on social media and newsletters to increase volunteer awareness and participation.
• Schedule volunteer groups and provide up to date and accurate materials and information to groups.
• Respond to a high volume of volunteer inquiries promptly, via email and phone.
• Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.
• Attend regular Construction and ReStore meetings to assess changing needs and obtain feedback.
• Communicate regularly with volunteer groups to keep them informed of opportunities.
• Train other staff in Volunteer Hub software and support the Volunteer Manager and Director with Volunteer Engagement training for staff.
• Support Core Volunteer Program and Volunteer appreciation events.

Requirements

• Experience presenting to medium to large groups is advantageous in this role.
• Strong customer service skills.
• Experience with CRM / scheduling system / database software to track volunteer scheduling and communications is highly desired.
• Ability to travel to and from meetings / appointments at various Habitat retail and construction site locations at times when public transportation can be challenging.
• Ability to independently seek solutions, but also work well in a team-based environment.
• Ability to flex style to communicate clearly, professionally, and sensitively with diverse audiences such as volunteers, donors, homeowners, coworkers.
• Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds is preferred.
• Most work is performed indoors at a desk in a shared office or meeting setting with the ability to work remotely at times.
• Ability to adequately traverse a residential construction job site (uneven grade / surfaces).
• Valid driver’s license and ability to be insured under the company’s insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes.
• Able to lift and carry up to 25 pounds when necessary.
• Experience with Excel Spreadsheets.
• Excellent written and verbal communication.
• Proficient with Microsoft Office, MS Teams, SharePoint, databases, and ability to learn as the needs of the position and available technology evolves.
• Comfortable with repetitive tasks.
• Comfortable driving a company van shuttling team members to various locations & events.
• Hybrid work model - minimum 2 days/week at a Habitat location (Tuesday, Wednesday, and/or Thursday), with ability to work from home the other days) During the first 6-9 months of employment additional days in the office will be required to learn the role, build critical interdepartmental connections, and strengthen the team’s vision, strategy, and cohesiveness.
• Comfortable with public speaking in front of small and large groups of stakeholders.
• Personal volunteer experience preferred.
• Well-organized and highly detail-oriented with the ability to manage multiple projects simultaneously.
• Ability to work at a computer and speak on the phone for extended periods of time.
• Experience with Volunteerhub and Raisers Edge a plus.
• Min 1 year volunteer leadership and/or work experience with a nonprofit preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance