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Sr. Tech Support Specialist ( US Shift )
Johnson Controls
First-level tech support for HVAC equipment, handling calls, emails, and case management.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Mumbai Metropolitan Region
Office Full-Time
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
issue resolution
customer support
technical support
problem solving
escalation
security compliance
- Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation
- Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary
- Provide technical and application support via phone and email in a professional and timely manner
- Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot realtime cases, including the correct use of knowledge-based articles.
- Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-inone support and solution experience
- The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way,
- All employees, contractors and third parties shall be responsible to report all information security
- Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and
- Contributes to SOPs, new procedures and updates as needed
- Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets
- Adhere to JCI product security standards and guidelines for secured software product development
What you bring
excel
salesforce
hvac
engineering degree
troubleshooting
customer service
- Basic level of proficiency in Microsoft Office Excel and Outlook
- Any software that is acquired illegally or does not have a valid license shall not be deployed or used.
- Proven experience of 6- 7 years in technical troubleshooting
- Salesforce CRM usage will be an added advantage
- Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU etc, is preferred
- Strong customer service know-how
- A degree in engineering is a must, preferably B.E / B.Tech / M.Tech Mechanical Engineering
- Good interpersonal and problem-solving skills
- Good understanding of electricals and ability to read and interpret the wiring diagrams
- Ability to work in shifts: all time zone in US (primarily 6.30pm to 3.30am IST)
- Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting
- Good verbal and written communication skills
- Ability to work independently and / or in a team environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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