Parts Coordinator - Fort Myers, FL - Pumps

Description

• Handle customer complaints tactfully and thoughtfully, keeping Parts Manger advised of all issues.
• Receive, pull, and ship customer parts orders.
• Receive payment or obtain credit authorization.
• Keep the parts counter clean and orderly.
• Follow proper cash account procedures.
• Forklift operations loading customer orders from yard and/or shop. (Forklift Certified must be completed within 30 days of hire date, in house certification)
• Communicate with customers about upcoming parts sales / specials and any current or upcoming parts requests or purchases.
• Greet walk-in and telephone customers to help with their parts inquiries.
• Make outbound lead follow up calls to potential and existing customers by telephone and email.
• Evaluate and discuss with each customer their part & ongoing customer service experience with us.
• Research and fill customer parts orders, requests, and estimates
• Place daily orders from multiple equipment parts vendors
• Ensure maximum sales volume.

Requirements

• Must be self-motivated and result oriented.
• Basic computer skills
• Ability to work independently and as a team player.
• High School Diploma or equivalent
• Highly developed communication and organization skills
• Previous sales or customer service experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance