Product Manager, Enterprise Product

Description

• Continuously assess processes to make ongoing improvements to how Essex develops, communicates and delivers projects to the company.
• Troubleshoot application related issues reported by customers and provide support and training solutions via phone, email, or web support.
• Assist management with identifying and developing property related and corporate document management processes, as they relate to associated applications.
• Develop extensive working knowledge of applications regularly used by on-site and corporate associates.
• Manage vendor relations with new and existing vendors supplying technology solutions, ensuring strong performance, aligned expectations, and successful delivery of solutions.
• Work closely with business and technical subject matter experts to gather requirements as well as identify, evaluate and select feasible solutions.
• Deliver training programs virtually and on-site, as needed.
• Perform additional responsibilities as required to support the evolving needs of the Enterprise Applications team.
• Create comprehensive support materials and train Service Desk analysts, as needed.
• Develop and maintain training materials and schedules, when needed.
• Establish, monitor, and continuously refine technology best practices in collaboration with key stakeholders across the business.
• Coordinate with operations to test and deploy new applications, features, and functionality.

Requirements

• Demonstrated ability to diagnose, troubleshoot, and resolve software-related issues to enhance system performance and user adoption.
• Ability to translate complex technical concepts into clear, accessible language for diverse audiences across the organization.
• Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field preferred.
• Strong organizational and analytical capabilities that enable timely, reliable, and service-focused support to stakeholders at all levels.
• 5+ years of Product Management experience, with a proven track record of driving successful product lifecycle execution.
• Sound judgment and the ability to make informed decisions grounded in established procedures, organizational priorities, and business objectives to consistently meet deadlines and drive results.
• Expertise in evaluating business requirements and aligning them with scalable, fit-for-purpose application solutions.
• The capacity to interpret complex information, analyze multifaceted scenarios, and develop practical, data-informed solutions in environments with multiple pathways and decision points.
• Proven experience delivering effective classroom and virtual training programs that drive proficiency and engagement.
• A collaborative mindset with the ability to provide informal leadership, offering technical guidance, training and coaching to peers.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and professionally across diverse audiences.
• Hands-on experience with Yardi, OnSite, and other multi-family technology platforms supporting prospect management, resident lifecycle activities, and on-site operational workflows.
• Exceptional customer service acumen and strong interpersonal skills, with the ability to build rapport and influence cross-functional partners.
• Multi-family housing industry experience required, with deep familiarity in the operational needs of on-site and corporate teams.
• Proficiency in business analytics and data interpretation to support informed decision-making; advanced analysis skills are preferred.
• Requires the ability to work Monday through Friday. The position includes in-person work requirements consistent with the hybrid policy located at Essex's corporate office in Irvine (CA), Bellevue (WA), Woodland Hills (CA), or San Mateo (CA). The hybrid policy is subject to change at Essex’s sole discretion.
• Strong capability in identifying implementation risks, developing mitigation strategies, and ensuring successful change enablement.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance