Resident Liaison Officer

Description

• Share best practices and provide support to other regeneration projects across the region.
• Organise resident meetings, community events, and feedback sessions.
• Identify risks and recommend mitigation strategies to ensure smooth delivery.
• Build and maintain strong working relationships with local authorities, housing associations, and community organisations.
• Support regional teams in delivering consistent resident engagement strategies.
• Coordinate with housing partners to support relocation progress.
• Act as a liaison between Vistry Homes and external partners to ensure alignment and collaboration.
• Support the planning and execution of the decant process, ensuring compliance with policy and sensitivity to resident needs.
• Contribute to the development of regional policies and procedures related to decant and liaison work.
• Prepare regular reports for internal and external stakeholders.
• Maintain accurate records of resident interactions, decant progress, and partnership activities.
• Serve as the main point of contact for residents, ensuring timely and transparent updates on the construction programme.
• Represent Vistry Homes at stakeholder meetings and forums.
• Develop and implement tailored communication plans for regeneration projects.
• Provide support to partnerships throughout the move, including frequent liaison and logistical planning.

Requirements

• Highly organised, with strong problem-solving skills
• Solid knowledge of decant procedures and partnership working
• Proficient in Microsoft Office and CRM systems
• Strong understanding of construction processes and how they impact residents during regeneration and decant phases
• Excellent communication and interpersonal skills, with the ability to manage sensitive conversations
• High levels of empathy and resilience to be able to handle sensitive and challenging situations with residents
• Proven ability to work across multiple projects and with diverse stakeholders
• Experience in resident liaison, community engagement, or customer service within housing, regeneration, or construction

Benefits

• Salary sacrifice car scheme available to all employees
• Life assurance at 4 x your annual salary
• Competitive pension scheme through salary sacrifice
• Share save and share incentive schemes
• Employee rewards portal with many more benefits...
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• Competitive basic salary and annual bonus
• 2 Volunteering days per annum
• Company car, car allowance or travel allowance
• Enhanced maternity, paternity and adoption leave
• Private medical insurance, with employee paid cover

Training + Development

Interview process

Visa Sponsorship

Security clearance