Housing assistant

Description

• Complete all general administration and support tasks that are needed by Lettings, Income, Case Management, and Neighbourhood teams, and any other areas of Customer Support Team
• Make sure your objectives and tasks are being met and recorded against the KPI properly to help with tracking and reporting
• Ensure that you update the relevant IT system(s) with every customer contact.
• Ensure effective management of tasks, answering queries and resolving matters at first point of contact where possible.
• Ensure you give excellent customer service to all internal and external customers
• Providing administrative support within Customer Support. Ensure that a high level of effective service is consistently provided to both our teams and customers.
• Develop and maintain effective and positive working relationships with all colleagues and teams you work closely with

Requirements

• Experience of delivering an effective customer-oriented service
• Excellent skill level on Microsoft applications – e.g. Word, Excel, Outlook, Teams, F&O, Dynamics
• GCSE level or equivalent in Maths & English (at least Grade C / Level 4)
• Ability to communicate effectively, both verbally and in writing to customer and colleagues, and external service providers
• Allocate and prioritise tasks efficiently so they are completed within timescales
• Able to effectively prioritise workload
• Be willing to manage small projects in your team as required by the management team

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance