Helpdesk Analyst

Description

• Help Desk Support: Onboarding new employees which includes building out laptops and mobile devices Replace laptops when necessary due to failures or performance issues Provide first-line support to end-users for hardware, software, and network-related Diagnose and resolve technical problems promptly and efficiently. Support Windows-based operating systems, including Windows 10 and 11 Create, manage and troubleshoot Office 365 and Google Workspace user accounts Troubleshoot Windows OS issues and perform necessary updates and patches. Assist users with hardware setup, configuration, and troubleshooting. Coordinate equipment repairs or replacements when necessary. Maintain an inventory of hardware assets. Install, update, and troubleshoot software applications in a Windows environment. Provide guidance on soŌware usage and best pracƟces. Create and maintain detailed documentation of support processes and resoluƟons. Develop and update user guides and knowledge base articles.
• Provide user training on IT tools and procedures as needed.
• Deliver exceptional customer service by addressing user inquiries and concerns in a professional and courteous manner.

Requirements

• Strong knowledge of Windows operating systems.
• Proficiency in troubleshooting software applications and configuring software seƫtings.
• High school diploma or equivalent; Bachelor's degree in Informaotion Technology or related field is a plus.
• Familiarity with hardware components, peripherals, and troubleshooting.
• Ability to multi-task and prioritize tasks.
• Excellent communicaƟon and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance