Technical Services Specialist

Description

• Resolving problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed.
• Serving as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues.
• Working closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products.
• Delivering regular progress updates to management and customers, based on well- founded recommendations supported by data, evidence, and sound judgment.
• Collaborating with field personnel to troubleshoot problems and program new components.
• Evaluating mechanical and electrical issues encountered in the field to identify the root cause.
• Developing proficiency in the Nextpower’s Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience.
• Developing a deep understanding of the mechanical, structural, and electrical components of the system.
• Advocating for the voice of the customer when collaborating with internal teams on product-related improvements.
• Providing support to Nextpower's system design, product development, sales, and marketing efforts as requested.
• Conducting testing and deployment of Nextracker technology, providing on-site training to customers and partner companies.
• Ensuring an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value.
• Providing comprehensive technical support to Nextpower's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues.
• Proactively identifying potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions.

Requirements

• Battery drills, air compressors etc.)
• Demonstrating strong written communication skills in preparing reports, service proposals, and procedure manuals.
• Knowledge of Cybersecurity best practices.
• Unrestricted Driver’s License.
• Strong self-starter with ability to work both independently and as part of a team.
• Willingness to travel to customer sites when necessary to address specific requirements.
• Strong knowledge of PV technology and its applications.
• Previous experience with Solar Tracking systems.
• Construction Industry White Card.
• Electrical/Instrumentation qualification & experience.
• Strong Troubleshooting and problem-solving abilities.
• Enthusiastic customer focus
• Automation scripting/programming experience (E.g Powershell, Python, VBA, Bash, Perl)
• Hands-on experience with photovoltaic tracking solar systems.
• Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns,
• A good understanding of Australian WHS regulations, especially regarding the construction industry.
• IP Networking
• Strong knowledge and experience with Ethernet networks and IP enabled devices.
• Customer service experience and qualifications.
• Experience with remote access and VPN technologies.
• Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents.
• Be a current resident of Australia.
• Proficient in the use of standard business systems (Word, Excel, PowerPoint, Outlook etc.)
• Bachelor’s degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years’ experience) required.
• Proficiency with Salesforce Service Cloud
• Consistent interactive teamwork
• Good interpersonal/customer management service skills.
• Strong knowledge of wireless technologies.
• Excellent verbal and written communication skills.
• Customer Service Experience (Minimum 1 year)
• Linux operating system experience.
• Communication protocol experience with Modbus, OPC-UA and SSH, FTP, SFTP, SCP.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance