Resolving problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed.
Serving as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues.
Working closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products.
Delivering regular progress updates to management and customers, based on well- founded recommendations supported by data, evidence, and sound judgment.
Collaborating with field personnel to troubleshoot problems and program new components.
Evaluating mechanical and electrical issues encountered in the field to identify the root cause.
Developing proficiency in the Nextpower’s Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience.
Developing a deep understanding of the mechanical, structural, and electrical components of the system.
Advocating for the voice of the customer when collaborating with internal teams on product-related improvements.
Providing support to Nextpower's system design, product development, sales, and marketing efforts as requested.
Conducting testing and deployment of Nextracker technology, providing on-site training to customers and partner companies.
Ensuring an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value.
Providing comprehensive technical support to Nextpower's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues.
Proactively identifying potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions.
Requirements
python
linux
modbus
bachelor’s
white card
customer service
Battery drills, air compressors etc.)
Demonstrating strong written communication skills in preparing reports, service proposals, and procedure manuals.
Knowledge of Cybersecurity best practices.
Unrestricted Driver’s License.
Strong self-starter with ability to work both independently and as part of a team.
Willingness to travel to customer sites when necessary to address specific requirements.
Strong knowledge of PV technology and its applications.
Hands-on experience with photovoltaic tracking solar systems.
Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns,
A good understanding of Australian WHS regulations, especially regarding the construction industry.
IP Networking
Strong knowledge and experience with Ethernet networks and IP enabled devices.
Customer service experience and qualifications.
Experience with remote access and VPN technologies.
Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents.
Be a current resident of Australia.
Proficient in the use of standard business systems (Word, Excel, PowerPoint, Outlook etc.)
Bachelor’s degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years’ experience) required.
Proficiency with Salesforce Service Cloud
Consistent interactive teamwork
Good interpersonal/customer management service skills.
Strong knowledge of wireless technologies.
Excellent verbal and written communication skills.
Customer Service Experience (Minimum 1 year)
Linux operating system experience.
Communication protocol experience with Modbus, OPC-UA and SSH, FTP, SFTP, SCP.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded to revolutionize solar energy with cutting-edge tracker technology.
Provides advanced solar tracking solutions that maximize energy production and efficiency.
Works with utility-scale solar projects to deliver reliable and cost-effective power solutions.
Delivers engineering excellence with focus on durability, performance, and ease of installation.
Has grown to become a global leader in solar tracker systems, with projects across multiple continents.
Known for developing and deploying smart, automated solar trackers that adjust to the sun’s position.
Focuses on enhancing the sustainability and scalability of solar energy worldwide.
Pioneers in creating solutions that integrate seamlessly with existing grid infrastructure.
Constantly pushing the boundaries of solar technology to support a cleaner, greener future.
Culture + Values
Customer Success
Innovation & Agility
Collaboration & Teamwork
Safety First
Sustainability in Action
Excellence in Execution
Environment + Sustainability
Net Zero 2040
Ambitious Climate Goal
Aiming to achieve net zero emissions by 2040, showcasing strong commitment to sustainability.
50M CO2 Saved
Annual Emission Reduction
Reduces 50 million metric tons of CO2 annually through solar projects, significantly impacting global emissions.
100% Renewable by 2030
Energy Transition Commitment
Committed to sourcing all operational energy needs from renewable sources by 2030.
Designs products to enhance solar energy efficiency and reduce costs.
Solutions accelerate the global shift to sustainable energy.
Inclusion & Diversity
50/50 Gender Ratio
Leadership Commitment
The company aims to achieve equal representation of men and women in its leadership teams.
45% Women Employees
Employee Representation
A significant percentage of the workforce is female, with strong presence in engineering and technology roles.
Promotes a diverse and inclusive workforce with measurable goals for gender balance in leadership positions.
Supports diverse hiring practices to foster inclusion across different backgrounds.