Senior Leasing Manager

The Sr. Leasing Manager is responsible for leading the leasing function to achieve and/or exceed occupancy and availability goals for the apartments division, including coaching the leasing process.

• Provides required performance reports timely.
• Completes call coaching weekly with Leasing Consultant.
• Ensures Abandon Call Rate and Service Level goals are achieved by utilizing RingCentral to monitor all call queues and adjust schedules as needed.
• Attends Quality Assurance inbound call and ILS calibrations.
• Assists with addressing and resolving customer escalations.
• Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
• Strategically develops and executes plans to exceed key performance indicators.
• Uses a consultative selling approach to evaluate customer needs while communicating relevant benefits.
• Creates a service focused culture for customers and employees leading by example and ensuring a proactive approach is adopted for all key customer touch points.

• Two years experience in sales environment.
• Bachelor’s degree preferred.
• Occasional travel required.
• Maintains accurate and in-depth knowledge of all aspects of the market.
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.

Base Pay Range: $68,640.00 - $126,700.00