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Customer Service Representative(Account Management)
Azz Inc
Customer service representative responsible for account management, sales generation, and customer satisfaction at Precoat Metals' Jackson, MS facility.
19d ago
$80,000
Junior (1-3 years)
Full Time
Jackson, MS
Office Full-Time
Company Size
6,000 Employees
Service Specialisms
Engineering
Manufacturing
Technical Services
Construction
Project Management
Sector Specialisms
Industrial
Agriculture
Transportation
Utility/T&D
Construction
Appliance/HVAC
Renewables
Role
What you would be doing
cross-selling
customer satisfaction
product recommendations
sales projections
data entry
client relations
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales
- Assist in sales projects like price increases etc.
- Generate new & repeat sales by providing product and technical information in a timely manner
- Setup and maintain customer files
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Follow company policies and procedures
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Identify trends in customer satisfaction or dissatisfaction
- Complete contact activity reports
- Provide accurate information regarding scheduling and availability of items
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
- Present a professional image at all times to customers and vendors
- Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
- Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
- Accurately process customer transactions such as orders, quotes or returns
- Obtain and provide accurate information relating to shipment dates and expected date of delivery
What you bring
time management
communication skills
track record
customer service
microsoft applications
organizational skills
- Manage time effectively, meet personal goals and work effectively with other members of the team
- Superb communication and interpersonal skills
- Provide track record of consistently achieving or exceeding goals
- Superior customer service & selling skills.
- Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
- Customer focused with exceptional telephone sales ability
- Strong organizational skills with the ability to prioritize & multi-task
- Detailed oriented & able to work independently
- Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
- Must be able to work in a team-oriented, fast-paced, sales environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company policies and procedures check
People also searched
Company
Overview
Founded 1987
Year Established
Reflects the company's long-standing experience and legacy in providing industrial and energy solutions.
- Known for offering specialized services in power generation, infrastructure, and industrial maintenance.
- Over the years, the company has worked on projects across various sectors including energy, utilities, and transportation.
- The company focuses on large-scale, complex infrastructure projects that support critical energy and utility systems.
- A standout feature is their deep expertise in power generation facilities, including renewable energy and traditional power plants.
- With a presence across the United States and a global reach, AZZ Inc. has continuously expanded its services to meet industry demands.
- Notable projects include turnkey solutions for power plants, steel facilities, and extensive utility systems.
- We Value Our Dedicated Employees Pride and Passion by fully training and equipping them, and providing a safe environment to grow spiritually, personally, and professionally.
- We Value Our Customers by reliably providing high-quality products and services with outstanding customer service.
- We Value Our Shareholders by aspiring to consistently provide outstanding returns above our peer group and, preferably, above all industrial indices.
- Our Mission: AZZ will create superior value in a culture where people can grow and TRAITS matter. We are diverse, collaborative, and service-minded, operating in a culture of Trust, Respect, Accountability, Integrity, Teamwork, and Sustainability.
10% Reduction
Energy and Emissions Target
Setting a target to reduce Scope 1 and Scope 2 energy consumption and intensity by 10% annually.
100% Recyclable
Steel Products
Hot-dip galvanized steel and coil-coated products are fully recyclable and support renewable-energy infrastructure deployment.
3x Consecutive Ranking
Newsweek List
Named to Newsweek’s “America’s Most Responsible Companies” list for three consecutive years: 2023, 2024, and 2025.
- Implemented an environmental data management system in FY 2021 covering energy, water, natural gas, carbon emissions, waste management and recycling.
- Established a Sustainability Council led by Chief Legal Officer to oversee ESG initiatives.
- Tracking and reporting Scope 1 and Scope 2 energy consumption and intensity annually.
- Published sustainability/ESG reports annually since 2021 per GRI and SASB standards.
15.0% women
U.S. workforce diversity
Percentage of women in the U.S. workforce as of Feb 28, 2024.
22.2% female
Executive team diversity
Percentage of women on the executive team and Board as of Feb 28, 2024.
51.6% diverse
U.S. workforce diversity growth
Proportion of diverse employees in the U.S. workforce as of Feb 28, 2023, showing significant growth compared to prior years.
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