Service Solutions Intern

customer after-market retention. It is our responsibility to manage the relationship within Company, Dealers and final Customers, aimed to maximize the Customer satisfaction in relation to our R&M and Connected services products.

• Work on strategies to increase the market share thanks to data analysis and through a cross functional approach with other departments
• Be the main interface with the Dealer Network and customers and your focus will be to support and improve the after-sales business.
• Support the Dealer’s network to improve their sales performances and how to interact with salesmen and internal colleagues to maximize the final customer’s satisfaction.
• Assist the Dealer’s salesforce in managing R&M and EW, guiding them thought our system and processes and defining strategies to enhance the business.
• Capture Dealers and Customers’ hints to help improve after-sales opportunities and create efficient business processes
• The role has the objective to contribute to ensure a profitable business in R&M and digital services, in terms of Revenues and Margins,

You will learn to use and understand the key concepts of the After-sales contracts offer supporting the Service Solutions manager in day-to-day operations contributing as an active member of the team. You will be trained to develop the ability to analyze the results achieved and to plan preventive and corrective actions to achieve the targets. Also, you will develop the ability to prioritize and make fast but accurate decisions in an exciting and challenging environment.

• Full clean Driving Licence
• Preferential Economic/Engineer Degree with specialization in Marketing or Digital services
• Good knowledge of Microsoft Office with specific focus on Excel
• Eligibility to work in the UK
• Advanced skills in Data Analyst/reporting

Salary: £26,000 or £28,000 depending on your university degree level.

Work Schedule: Hybrid (3 days in office)

This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.