Customer Service Assistant

Description

Join MTG Hawke’s Bay as a Customer Service Assistant and be at the heart of every visitor’s experience. This role combines front-of-house service, retail, tours, events, and volunteer support, ensuring our museum runs smoothly and every visitor leaves inspired. You’ll engage with the community, share our stories, and contribute to a welcoming, fun, and inclusive environment while supporting MTG’s wider programmes and initiatives.

• Deliver welcoming, efficient, and knowledgeable front‑of‑house service for all visitors, tours, and events.
• Support retail, admissions, volunteer coordination, and public programmes, ensuring high standards and smooth operations.
• Engage with visitors, schools, and community groups, sharing information about MTG, exhibitions, and Hawke’s Bay attractions.
• Contribute to a positive, collaborative team environment and continuously improve systems, processes, and experiences.
• Play a key role in supporting MTG’s Friends programme, volunteer activities, and community engagement initiatives.
• Provide consistently high‑quality customer service in a public‑facing role.
• Maintain excellent time management, work autonomously while staying connected to the team.
• Use Microsoft Office, digital systems, cash handling, and adapt processes to improve efficiency.
• Participate in Ka Awatea Cultural Wānanga and NCC Kapa Haka.
• Take part in Te Reo Māori language classes.

Requirements

• Communicate effectively with interpersonal skills and a calm, solutions‑focused approach.

Benefits

This is a permanent, full‑time role working 40 hours per week, Tuesday‑Saturday, based at MTG on Napier’s Marine Parade. The position offers a supportive team environment and opportunities for professional growth.

The annual salary package ranges from $52,300 to $61,500 (including KiwiSaver), with the final offer dependent on your skills and experience. Applications close on 23 January 2026, but interviews will begin as applications are received, and the role may be filled earlier.

• Be flexible, collaborative, and committed to a fun, positive, and inclusive workplace.
• Receive 5 weeks of annual leave after two years of service.
• Enjoy discounted health insurance work scheme and eye‑test subsidy.
• Access retailer discounts and study assistance.
• Benefit from an Employee Assistance Program (OCP).
• Earn quarterly values awards, birthday vouchers, and participate in a social club.
• Get free annual flu vaccinations.

Training + Development

Interview process

Visa Sponsorship

Security clearance