Provides high-speed broadband network services across Australia.
As the General Manager Network Operations, you will lead one of nbn’s most critical functions, ensuring the resilience and reliability of Australia’s digital backbone. You will oversee the end-to-end management of network operations, including major incident response, emergency preparedness and restoration, network change and power resilience strategies. Your leadership will shape how we manage planned and unplanned outages, safeguard service continuity, and deliver on our purpose of uplifting Australia’s digital capability.
This role is pivotal in driving operational excellence across a complex, 24x7 environment. You will be the senior liaison with Retail Service Providers, government agencies, and emergency services, ensuring collaboration and clarity during high-pressure situations. From leading major incident management across multiple technologies to optimising power strategies and resilience programs, your decisions will have a direct impact on millions of Australians. You will also champion customer experience initiatives, working across the business to embed improvements that strengthen trust and transparency.
To be eligible for this role, you must have full working rights in Australia.
You combine strategic vision with a pragmatic, solutions-oriented style, ensuring operational priorities are met while driving transformation and innovation. Your experience spans emergency and incident management, large-scale network operations, and stakeholder engagement at the highest levels. Above all, you lead with purpose, motivating others, fostering trust, and championing progress in a way that reflects nbn’s commitment to keeping Australia connected.
You are an accomplished senior leader with deep expertise in telecommunications network operations and a proven ability to navigate complexity with confidence and care. With demonstrated experience in executive roles, you bring a balance of technical insight, commercial acumen, and customer focus. You thrive in dynamic environments, demonstrating resilience and clarity when guiding teams through challenging situations. Your collaborative approach and enterprise mindset enable you to influence diverse stakeholders and inspire your teams to deliver exceptional outcomes.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
Life at nbn
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
A more inclusive working world