Governance Administration Coordinator

Description

• Support Board members in relation to expenses and allowances in line with policies.
• Support continuous improvement in complaints handling procedures.
• Be an administrator on the Board portal software, managing access to the portal and the updating of information stored on it.
• Oversee the timely preparation and circulation of reports and minutes for Board and Committees, ensuring they adhere to required template and quality standard, identifying any key issues and escalating these as required.
• Monitor complaint trends and escalate systemic issues to Head of Corporate Governance.
• Facilitate resolution of issues Board Members experience in relation to the Board portal, Admin Control and other potential IT issues involving triaging to IT support.
• Responding to requests for information and support from Board members.
• Provide clear expectations on tasks verbally and following up in writing.
• Proactively help coordinate events and meetings for the Board with internal and external stakeholders
• Ensure corporate governance documentation is accurate, timely and agreed with the Head of Corporate Governance.
• Proactively manage attendance lists for Board and Committee meetings, Extraordinary meetings and Strategy Days,
• Manage and improve the administration of complaints processes, ensuring responses are timely, fair and consistent with policy and statutory obligations.
• Delivering high quality and accurate outputs.
• Work with our Finance team and Business Support team, helping to raise purchase orders and liaising with budget holders and suppliers, working carefully and with accuracy.
• Support any internal audit reviews of complaints handling
• Be available to provide assistance to the Information and Records Manager and Interim Senior Governance Officer in responding to information requests, such as those received under Freedom of Information legislation.
• Maintain the Governance team’s intranet and website pages, ensuring these are regularly reviewed and updated.
• Oversee the preparation, and circulation of agendas, papers and minutes for Board and Committee meetings.
• Ensure workload is appropriately allocated, prioritised and deadlines are met.
• Assist with the maintenance of register of interests for Board members.
• Provide direct line management and coaching to the Governance Assistant, including setting objectives, monitoring their performance and delivering constructive feedback via weekly check ins, monthly one to one meetings and annual review.
• Foster a culture of accountability, professionalism and continuous development.
• Support the Head of Corporate Governance with administration as required.
• Draft and quality assure complaint correspondence
• Oversee training delivered to colleagues in operational areas on complaints handling.
• Ensure respectful relationships with colleagues and adherence to organisational policies and procedures.
• Draft and quality assure complaint correspondence, applying proportionality and clarity in sensitive cases.
• Ensure corporate governance documentation is accurate, timely and complaint with statutory and organisational requirements
• Managing information for senior management, Executive Teams and Board discussions.
• Monitor and report on complaints, organisational learning from complaints and escalate systemic issues to the Head of Corporate Governance .
• Introduce standardised templates for complaints.

Requirements

• Robust priority and time management skills with the ability to manage a diverse workload.
• You think creatively to research and analyse complex problems.
• Experience of working in a corporate governance support role.
• Data analysis skills and the ability to translate data and present complex management information.
• Highly confidential and discreet.
• Strong administration and organisational skills.
• Proficient in the use of MS Office/O365 applications including Word, Excel, PowerPoint, Teams and SharePoint.
• Strong verbal and written communication skills.
• Previous line management experience
• Strong networking and relationship management skills with the ability to deal confidently and establish good relationships with stakeholders.
• 5-10 years’ experience in commercial and / or public sector.
• Ability to manage and prioritise a busy workload.
• Have attention to detail.
• Work with the highest level of confidentiality and integrity.
• Experience in the preparation and presentation of briefings/reports.
• Ability to adapt to changing requirements and pivot as the role requires.
• Good problem solver.
• Knowledge of relevant corporate statutory responsibilities and legislation within the public sector.
• Post holders should be qualified to degree level, preferably in a business administration area, or equivalent.
• Experience of project management, quality management and decision making
• Be proactive in determining improved ways of delivering governance services.
• Excellent customer service.
• Team work and collaboration skills.

Benefits

• Be a self-starter who progresses professional development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance