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Customer Service Tech
D.R. Horton
Resolve homeowner warranty repairs, perform repairs, and coordinate subcontractors.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Contractor
Lafayette, LA
Field
Company Size
10,000 Employees
Service Specialisms
Home Construction
Warranty Services
Mortgage Financing
Title Services
Insurance Services
Sector Specialisms
Residential
Homebuilding
Mortgage Financing
Title Services
Insurance Agency Services
Lot Development
Entry-level Homes
Luxury Homes
Role
What you would be doing
subcontractor scheduling
home repairs
invoice processing
warranty evaluation
work orders
compliance assurance
- Schedules and manages subcontractors to make designated warranty repairs
- Develop and maintain good rapport with subcontractors and homeowners
- Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
- Processes charge-back documentation and invoices
- Evaluates homeowner repair issues to determine if they are warrantable items
- Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
- Ensure all repairs are completed within compliance standards
What you bring
ms office
drh warranty
high school
carpentry
vehicle
3+ years
- Proficiency with MS Office and email
- Work effectively in high pressure situations
- Ability to lift and/or move up to 50 pounds
- Experience with minor electrical, plumbing and HVAC repair work preferred
- Ability to provide a systematic approach in carrying out assignments
- Excel in effective and positive communications
- Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
- Ability to travel overnight
- Ability to work overtime
- Prior customer service experience a plus
- Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
- High school diploma or general education degree (GED)
- Ability to work independently and be productive without supervision
- Three or more years related experience, including carpentry work, drywall, texture repair and painting
- Certifies warranty work is completed within contractor obligations
- Multiple Voluntary and Company provided Benefits
- Employee Stock Purchase Plan
- Medical, Dental and Vision
- Life & Disability Insurance
- Flex Spending Accounts
- Vacation, Sick, Personal Time and Company Holidays
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Interview process
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Company
Overview
- A prominent homebuilder that has expanded to become one of the largest in the United States.
- Offers a wide range of housing options, including single-family, multi-family, and luxury residences.
- Operates nationwide, creating communities tailored to diverse customer preferences.
- Committed to providing affordable and high-quality housing solutions.
- Engages in both residential and commercial real estate development.
- Known for delivering projects on time and within budget.
- A leader in modern design and energy-efficient living solutions.
- Expanded significantly into the luxury housing market with notable projects.
- Demonstrates strong financial health and consistent growth in revenue.
- Accountability
- Diversity
- Quality
- Collaboration
- Passion
- Integrity
- Leadership
2023 Inclusion
Dow Jones Sustainability Index
Recognized for sustainability performance and added to the Dow Jones Sustainability North America Index in 2023.
Scope 1&2 Emissions
Fiscal 2022 Calculation Completed
Successfully calculated greenhouse gas emissions for Scope 1 and 2 for the fiscal year 2022.
- Began internal tracking of various ESG metrics in 2020
- Performed initial ESG risk assessment in 2021
- Commenced data collection for baseline Scope 1 & 2 greenhouse gas emissions in 2022
- Completed CDP climate questionnaire in 2023
- Board oversight of key ESG matters via Nominating and Governance Committee
- Commitment to perform Scope 3 readiness assessment and consider GHG reduction targets
- Energy-efficiency features included in homes from site selection through construction
2021
Human Capital Report Published
Published a comprehensive human capital document that includes quantitative demographics and EEO-1 data, demonstrating transparency in diversity metrics.
- Operates focus groups and specialized training on diversity & inclusion.
- Partners with AREAA, NAMMBA, NAREB and NAHREP to support women and minority mortgage bankers.
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