Plumbing and Heating Manager at Mkm Building Supplies in Stockton-On-Tees, England, United Kingdom | Kablio

Role

Description

customer acquisition

stock management

customer service

quotation prep

sales prospecting

Grow the customer base.
Purchasing materials and managing stock levels for the category
Dealing with customers both face to face and over the telephone
Providing quotations for customers
Taking a proactive approach to plumbing and heating sales, using every opportunity to make or increase a sale.

Requirements

customer service

computer literate

product knowledge

sales experience

communication

relationship building

Giving excellent customer service and sound product advice
Computer literate.
Confident dealing with customers
Sound plumbing and heating product knowledge is essential for this role.
The ability to build great customer relationships.
A good telephone manner, excellent communication, and interpersonal skills.
Previous sales experience in a plumbing and heating merchant environment or a builder’s merchant environment would be essential.

Benefits

Mental health support
Training and development opportunities
Substantial staff discounts
Perkbox discounts
Holiday scheme which rewards length of service
Cycle to work scheme.
Life Assurance
Free parking
Enhanced maternity/ paternity pay.
Generous discretionary bonus scheme
A competitive pay package.
Contributory pension scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1995 Founded

Year Established

The company was established in 1995, marking the beginning of its journey in the industry.

130 Branches

Branch Network

The company has expanded its operations to over 130 branches across England, Scotland, and Wales.

2023 Platform Launch

Digital Transformation

In 2023, the company launched a headless e-commerce platform to enhance customer shopping experiences.

November 2023

New Branch Opening

The 124th branch opened in November 2023, focusing on plumbing, heating, renewables, and roofing.

Began as a single branch and grew through a unique branch ownership model, empowering local directors.
Privately backed by Bain Capital since 2017.
Each branch is independently managed, offering strong local expertise and free delivery or click-and-collect service tailored to both trade professionals and homeowners.
Stocks a comprehensive range—from bulk aggregates, bricks, and timber to tools, kitchens, bathrooms, landscaping, plumbing, heating, and electrical supplies.
Signature projects include branch-level kitchen and bathroom showroom installations with free 3D design services and on-site timber cutting.
Consistently expanding, with a focus on local staffing and specialized services.

Culture + Values

Great customer service. We give customers more of what they want, and nothing is too much trouble.
Passionate about teamwork, we all share in our success.
Taking ownership and doing the right thing.
Striving for continuous improvement.
Supporting our local communities.
We all go home safe.

Environment + Sustainability

Revenue £927m

Strong Financial Growth

Revenue increased by 13% to £927 million in the year ending 30 September 2023.

Sustainable Products Tripled

Expansion of Eco-Friendly Offerings

Number of sustainable products for sale was trebled in 2023.

EcoVadis Bronze

Sustainability Accreditation

Achieved bronze status in EcoVadis sustainability rating.

Committed to sourcing products in a way that does not have a negative impact on people and the environment
Supplier Code of Conduct requires environmental responsibility: energy efficiency, waste reduction, recycling, sustainable materials, hazardous‑substance control
All timber sourced is legal and UKTR‑compliant, with full chain‑of‑custody certification since 2009
Member of Timber Development UK and Scottish Timber Trade Association, adhering to responsible purchasing codes
Zero‑tolerance approach to modern slavery, including supplier training under the Modern Slavery Act
Sells chain‑of‑custody timber, ≥50% recycled‑material products, renewable‑material goods, and durable/repairable items
Offers products that enhance biodiversity, water efficiency, indoor air quality, and energy efficiency
Adopted e‑forklift trucks and increased share of battery‑electric vehicles to reduce emissions

Inclusion & Diversity

Zero-tolerance approach to slavery and human trafficking enforced via policies and systems
Supplier Code of Conduct enforces non-discrimination & equal opportunities in supply chain
(No publicly disclosed internal staff gender ratios or targets found)

Articles

About MKM Building Supplies

MKM Building Supplies LinkedIn

BigCommerce press release on MKM’s new online store

Company

Overview

1995 Founded

Year Established

The company was established in 1995, marking the beginning of its journey in the industry.

130 Branches

Branch Network

The company has expanded its operations to over 130 branches across England, Scotland, and Wales.

2023 Platform Launch

Digital Transformation

In 2023, the company launched a headless e-commerce platform to enhance customer shopping experiences.

November 2023

New Branch Opening

The 124th branch opened in November 2023, focusing on plumbing, heating, renewables, and roofing.

Began as a single branch and grew through a unique branch ownership model, empowering local directors.
Privately backed by Bain Capital since 2017.
Each branch is independently managed, offering strong local expertise and free delivery or click-and-collect service tailored to both trade professionals and homeowners.
Stocks a comprehensive range—from bulk aggregates, bricks, and timber to tools, kitchens, bathrooms, landscaping, plumbing, heating, and electrical supplies.
Signature projects include branch-level kitchen and bathroom showroom installations with free 3D design services and on-site timber cutting.
Consistently expanding, with a focus on local staffing and specialized services.

Culture + Values

Great customer service. We give customers more of what they want, and nothing is too much trouble.
Passionate about teamwork, we all share in our success.
Taking ownership and doing the right thing.
Striving for continuous improvement.
Supporting our local communities.
We all go home safe.

Environment + Sustainability

Revenue £927m

Strong Financial Growth

Revenue increased by 13% to £927 million in the year ending 30 September 2023.

Sustainable Products Tripled

Expansion of Eco-Friendly Offerings

Number of sustainable products for sale was trebled in 2023.

EcoVadis Bronze

Sustainability Accreditation

Achieved bronze status in EcoVadis sustainability rating.

Committed to sourcing products in a way that does not have a negative impact on people and the environment
Supplier Code of Conduct requires environmental responsibility: energy efficiency, waste reduction, recycling, sustainable materials, hazardous‑substance control
All timber sourced is legal and UKTR‑compliant, with full chain‑of‑custody certification since 2009
Member of Timber Development UK and Scottish Timber Trade Association, adhering to responsible purchasing codes
Zero‑tolerance approach to modern slavery, including supplier training under the Modern Slavery Act
Sells chain‑of‑custody timber, ≥50% recycled‑material products, renewable‑material goods, and durable/repairable items
Offers products that enhance biodiversity, water efficiency, indoor air quality, and energy efficiency
Adopted e‑forklift trucks and increased share of battery‑electric vehicles to reduce emissions

Inclusion & Diversity

Zero-tolerance approach to slavery and human trafficking enforced via policies and systems
Supplier Code of Conduct enforces non-discrimination & equal opportunities in supply chain
(No publicly disclosed internal staff gender ratios or targets found)

Articles

About MKM Building Supplies

MKM Building Supplies LinkedIn

BigCommerce press release on MKM’s new online store