Description

• Conferring with laboratory analysts or leadership to obtain additional information needed to resolve customer questions
• Reviewing invoices for accuracy vs. quotes and contracts
• Responding promptly to external customers via phone or email
• Summarizing sample receipt issues and providing sample receipt acknowledgements to clients
• Assisting in sub-contracting of samples to other laboratories
• Performing data entry to correctly assign samples to laboratory worklists
• Assisting in preparation of reports and narratives as required

Requirements

• Ability to follow written and verbal instructions
• Use of standard office and lab equipment and stamina to sit or stand for extended periods of time
• Basic math and science knowledge
• At least one year of customer service experience
• Are you gifted in multitasking with the ability to organize emails, phone calls, and Teams messages with ease?
• Strong analytical, problem-solving and troubleshooting skills
• Exceptional organizational skills, verbal and written communication skills, and attention to detail
• Bachelor of Science, preferably in Chemistry or Biology
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull, or move objects
• Excellent computer skills, including Office 365 applications including Excel
• Or Bachelor of Business Administration/Bachelor of Science in Business Administration

Benefits

• Company-paid short and long-term disability insurance
• Mobility to work in a lab and office setting
• Medical, dental, and vision insurance coverage
• Paid Time Off and holidays
• Competitive compensation
• Life Insurance Plans, including Accidental and Critical Illness plans
• 401k plan with employer matching

Training + Development

Interview process

Visa Sponsorship

Security clearance