Member Experience Associate

Description

The Member Experience Associate is the first point of contact for Kiln members and guests, ensuring smooth space operations and a top‑tier member experience. This part‑time role (about 20 hours per week) supports the Community Director by managing daily operations, facilitating communication, and providing administrative assistance to help the community thrive.

Key objectives include embodying Kiln’s mission and values through exceptional service, building a welcoming and collaborative community environment, supporting operational cleanliness and functionality, and promoting Kiln’s services to drive member engagement.

• Greet members, guests, and team members at the front desk and manage visitor check‑in.
• Handle mail organization, distribution, and package receipt.
• Prepare offices and welcome kits for new member onboarding.
• Perform regular walkthroughs to keep the space clean and well‑maintained.
• Create and maintain inventory systems for supplies and equipment.
• Troubleshoot facility issues, escalating when necessary and assisting with maintenance.
• Assist in planning, setting up, and breaking down community events.
• Communicate with members via email, Slack, and newsletters.
• Celebrate member birthdays and milestones to foster community spirit.
• Support the Community Director with scheduling and conference‑room preparation.
• Coordinate event bookings and respond to member inquiries.
• Order and install signage and materials for member workspaces.

Requirements

• Proven experience in office management, customer service, or administrative roles.
• Strong communication, organization, and multitasking abilities.
• Proactive, resource‑focused mindset with keen attention to detail.
• Basic computer proficiency.
• High integrity, dependability, accountability, empathy, and strong work ethic.
• Knowledge of coworking or hospitality industry practices.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance