Description
diagnostics
technical support
gateway cases
product issues
report writing
stakeholder communication
The Senior Service Engineering professional works closely with customers and field teams, ensuring clear communication of technical findings to senior leadership while delivering advanced troubleshooting and product improvement recommendations.
Key duties involve supporting field personnel with complex equipment issues, performing high‑level diagnostics, preparing analytical reports, and acting as the subject‑matter expert for product knowledge. The role also manages gateway cases and ensures stakeholders are informed about outstanding issues and potential system enhancements.
- Assist field personnel with complex problems on light applied equipment.
- Diagnose faults and identify solutions for field teams.
- Provide technical support and answer gateway cases for CCS on light applied equipment.
- Respond quickly and professionally to gateway calls.
- Identify product issues and recommend enhancements or repairs.
- Prepare detailed diagnostic reports for senior leadership.
- Communicate technical information to both technical and non‑technical stakeholders.
- Maintain courteous, frequent contact with key customers and field teams.
- Act as subject‑matter expert for product knowledge.
Requirements
hvac
microsoft office
driver’s license
mechanical engineering
problem solving
leadership
Candidates must hold a high school diploma or GED, have at least five years of HVAC experience, be proficient with Microsoft Office, and possess a clean, valid driver’s license. A bachelor's degree in a related engineering or construction discipline, extensive field experience, leadership ability, and strong problem‑solving and communication skills are preferred.
- High School Diploma or GED required.
- Minimum 5 years of HVAC industry experience.
- At least 1 year of experience with Microsoft Office Suite.
- Clean and valid driver’s license.
- Bachelor’s degree in Mechanical/Electrical Engineering, Construction Management, or HVAC preferred.
- Field experience with installation and operation of HVAC equipment.
- Ability to lead and motivate teams.
- Strong problem‑solving, planning, and management skills.
- Ability to read and understand scopes of work.
- Exceptional written and verbal communication skills.
- Experience handling multiple simultaneous challenges across disciplines.
Benefits
Carrier offers a comprehensive benefits package that includes medical, dental, vision, wellness incentives, retirement plans, generous paid time off, disability and life insurance, tax‑advantaged health accounts, tuition assistance, and short‑term cash incentives.
Applications are accepted for three days from the posting date (12/12/2025) with a salary range of $120,000‑$168,000. Carrier is an equal‑opportunity employer committed to diversity and provides required privacy notices and affirmative action for individuals with disabilities and protected veterans.
- Offer on‑site job support for advanced troubleshooting.
- Medical, dental, vision, and wellness incentives.
- Retirement plans.
- Paid vacation (up to 15 days), sick leave (up to 5 days), personal leave (up to 5 days), and holidays (up to 13 days).
- Short‑ and long‑term disability, life and AD&D insurance.
- Health Savings Account, Healthcare Spending Account, Dependent Care Spending Account.
- Tuition assistance.
- Short‑term cash incentives (subject to plan requirements).
Training + Development
Information not given or found
