Facilities Officer

Description

• Participate in the research and implementation of an appropriate FM database package for use in the management and monitoring of the Estate and assets thereon, and liaise with the Helpdesk Supervisor on the population and on-going maintenance of this database by supplying regular and accurate Estates and Hard FM information and updates.
• Management and resolution of Helpdesk calls, including escalations from the Helpdesk allocated to Hard FM/Estates, where appropriate, routing these to appropriate area/colleagues, i.e. contractors, senior officers, Maintenance assistant or back to Helpdesk staff as appropriate.
• Monitoring of contractor performance against agreed standards and response times and dealing with areas of poor performance as appropriate.
• Management of contractors undertaking minor works and projects(> £5K) within estate properties, ensuring that sign in/security procedures and health and safety guidance are complied with, including inspection of minor works to enable jobs to be signed off as complete(e.g. fitting of a new socket, installation of desking, roof repairs etc).
• Undertaking regular building maintenance inspections at properties on the estate and reporting issues via Helpdesk.
• To observe contractors in undertaking and to personally undertake on the spot H&S risk assessments of work situations to identify possible hazards for staff, customers or contractors.
• Contribute to an effective Facilities Management programme through the organisation and management of an efficient and responsive Hard FM/Estates service, responding to property maintenance, environmental, and other hard service issues across the entire estate in order to provide customers with a safe, fit for purpose working environment.
• Customer satisfaction surveys on contractor performance across the estate, reporting outcomes to Assistant Estates Manager for appropriate action/response.
• To assist in ensuring that lease obligations as tenants, mid landlords and major/minor occupiers are fulfilled by responding to and resolving Hard FM/Estates issues reported to the Helpdesk.
• To provide emergency cover on an ad hoc basis to assist the smooth running of the FM Department

Requirements

• Computer literate, with experience of working in a Microsoft Office environment
• Educated to SNVQ level 4 or HND level in a relevant discipline (FM, Trade, profession or management/administration)
• Demonstrable years experience of FM at junior management or supervisory level within a multi site environment, together with proven organisational and management skills.
• Demonstrable contractor management experience, together with proven well developed interpersonal, communications, negotiation and decision making skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance