Participate in the research and implementation of an appropriate FM database package for use in the management and monitoring of the Estate and assets thereon, and liaise with the Helpdesk Supervisor on the population and on-going maintenance of this database by supplying regular and accurate Estates and Hard FM information and updates.
Management and resolution of Helpdesk calls, including escalations from the Helpdesk allocated to Hard FM/Estates, where appropriate, routing these to appropriate area/colleagues, i.e. contractors, senior officers, Maintenance assistant or back to Helpdesk staff as appropriate.
Monitoring of contractor performance against agreed standards and response times and dealing with areas of poor performance as appropriate.
Management of contractors undertaking minor works and projects(> £5K) within estate properties, ensuring that sign in/security procedures and health and safety guidance are complied with, including inspection of minor works to enable jobs to be signed off as complete(e.g. fitting of a new socket, installation of desking, roof repairs etc).
Undertaking regular building maintenance inspections at properties on the estate and reporting issues via Helpdesk.
To observe contractors in undertaking and to personally undertake on the spot H&S risk assessments of work situations to identify possible hazards for staff, customers or contractors.
Contribute to an effective Facilities Management programme through the organisation and management of an efficient and responsive Hard FM/Estates service, responding to property maintenance, environmental, and other hard service issues across the entire estate in order to provide customers with a safe, fit for purpose working environment.
Customer satisfaction surveys on contractor performance across the estate, reporting outcomes to Assistant Estates Manager for appropriate action/response.
To assist in ensuring that lease obligations as tenants, mid landlords and major/minor occupiers are fulfilled by responding to and resolving Hard FM/Estates issues reported to the Helpdesk.
To provide emergency cover on an ad hoc basis to assist the smooth running of the FM Department
Requirements
microsoft office
snvq level4
hnd
facilities management
contractor management
negotiation
Computer literate, with experience of working in a Microsoft Office environment
Educated to SNVQ level 4 or HND level in a relevant discipline (FM, Trade, profession or management/administration)
Demonstrable years experience of FM at junior management or supervisory level within a multi site environment, together with proven organisational and management skills.
Demonstrable contractor management experience, together with proven well developed interpersonal, communications, negotiation and decision making skills
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
£68 million
Annual Revenue
Revenue generated by September 2023.
2019–2023
Framework Appointment
Years active in NHS and Crown Commercial Service frameworks.
5% Club Member
Apprenticeship Commitment
Committed to fostering emerging talent in construction staffing.
Grew from a single office to nationwide coverage via hubs in Edinburgh, Milton Keynes & Birmingham.
Delivers bespoke recruitment for major public-private projects—from energy and rail to higher education and digital transformation.
Team expertise spans Construction, Engineering, IT & Digital, Professional Services and Public Sector frameworks.
Staff volunteered with Cross Tay Link Road project to aid school grounds restoration.
Culture + Values
Manage activities under control in accordance with sustainable development principles.
Raise sustainability awareness among staff, visitors, candidates, and customers.
Provide sustainability training and encourage sustainable practices at work, home, and in the community.
Policy objective: Reduce paper usage and aim for a paperless office.
Policy objective: Promote recycling by reducing non-recyclable item use and encourage reusable bags and coffee cups.
Policy objective: Reduce office energy consumption.
Policy objective: Decrease dishwasher usage and select more efficient programs.
Operate a paperless office with cloud-based software to minimize printing.
Maintain dedicated recycling facilities on-site.
Encourage eco-friendly commuting: cycling, walking, public transport, car-sharing, participation in cycle-to-work schemes, and hybrid pool cars.
Environment + Sustainability
9% Emissions Increase
GHG Emissions Rise
Despite higher business growth, Scope 1 and 2 emissions increased by 9% year-on-year in 2023, demonstrating improved emissions efficiency.
60% Emission Reduction
Scope 1 & 2 Target
Aims to reduce Scope 1 and 2 greenhouse gas emissions by 60% by 2030, marking a significant step toward sustainability goals.
Net Zero by 2045
Comprehensive Climate Goal
A commitment to achieving Net Zero across all scopes (1, 2, and 3) by 2045, reflecting a long-term vision for climate neutrality.
2022 GHG Baselining
Carbon Accounting Start
Established a baseline for greenhouse gas emissions in calendar year 2022, providing a foundation for future reporting and reductions.
Target: reduce Scope 1 & 2 emissions by 60% by 2030.