Description

The Business Support Coordinator role is pivotal in ensuring high‑quality outcomes by overseeing compliance with delivery, finance, and client processes while partnering across operations. The position supports Sector Directors with operational and administrative tasks, coordinates governance activities, and collaborates with various internal teams to monitor project performance. It also involves maintaining accurate data in Salesforce and producing reports for business line meetings. By championing a quality mindset, the coordinator helps apply AECOM policies and best practices consistently across the sector. This role contributes directly to the strategic initiatives and optimal project delivery that define AECOM’s impact.

Key responsibilities include managing diaries, inboxes, meeting logistics, event planning, and expense processing for senior leaders. The coordinator tracks governance activities such as GNGs, risk reviews, Healthy Starts, NPS, and client surveys, ensuring timely completion and follow‑up. Collaboration with Operations Managers, Project Administration, Controls, GBS, and EC teams drives improvements in cash collection, data quality, and time compliance. The role also supports client, market, pursuit, and opportunity reporting by keeping Salesforce information current and generating relevant reports. Upholding AECOM’s policies, procedures, and best practices is essential for consistent project delivery.

• Manage diaries, inboxes, meeting coordination, event planning and expense processing for Sector Directors.
• Track governance activities (GNGs, risk reviews, Healthy Starts, NPS, client surveys) and ensure timely follow‑up actions.
• Partner with Operations Managers, Project Administration, Controls, GBS and EC teams to monitor project performance and improve cash collection, data quality and time compliance.
• Maintain accurate data in Salesforce and generate reports for client, market, pursuit and opportunity reporting.
• Champion consistent application of AECOM policies, procedures and best practices across the sector.

Requirements

Ideal candidates bring 4–5 years of experience in a similar business support role and can step in quickly with minimal ramp‑up. Strong communication skills, independence, and the ability to manage multiple priorities are required. High professionalism, confidentiality, and stakeholder engagement at all levels are crucial. Proficiency in Microsoft 365 and a willingness to learn new systems are expected, with experience in internal systems considered advantageous. Adaptability and self‑direction enable the coordinator to navigate changing priorities and support evolving business needs efficiently.

• 4–5 years’ experience in a similar business support role.
• Strong communication skills with ability to work independently and manage multiple priorities.
• High professionalism, confidentiality and stakeholder engagement at all levels.
• Proficient in Microsoft 365; willing to learn new systems.
• Adaptable, self‑directed and able to navigate changing priorities.

Benefits

AECOM fosters a culture of lifelong personal and professional development, attracting intellectually curious individuals with innovative mindsets, entrepreneurial spirits, and a drive to get things done. The company values knowledge sharing, idea exchange, and teaching as essential components of career growth. Diversity, equity, inclusion, and belonging are core commitments, reflected in multiple awards and recognitions. Employees work in state‑of‑the‑art offices alongside leading specialists, contributing to projects that change the world for good. AECOM welcomes applicants of all backgrounds and provides adjustments for those with disabilities or neurodiverse conditions.

AECOM offers a comprehensive rewards and recognition programme, long‑service awards, and the option to purchase up to six weeks of additional annual leave. Wellness benefits include 24/7 confidential EAP support, a $200 annual wellness subsidy, discounted gym memberships, and mental‑health classes. Continuous learning opportunities feature lunch‑and‑learns, professional development courses, financial study assistance, five days paid study leave, and global career prospects. Hybrid work options provide flexibility to work on‑site, remotely, or at client locations, supporting a safe and inclusive workplace where employees can bring their whole selves to work.

• Reward and recognition programme with long‑service awards.
• Option to purchase up to six weeks of additional annual leave.
• Wellness benefits: 24/7 confidential EAP, $200 wellness subsidy, discounted gym membership, mental‑health classes.
• Continuous learning: lunch‑and‑learns, professional development courses, financial study assistance, paid study leave and global career opportunities.
• Hybrid work options with flexibility to work on‑site, remotely or at client locations.

Training + Development

Interview process

Visa Sponsorship

Security clearance