Third Party Loss Mitigation Associate

Overview

Manage delinquent accounts, loss mitigation tasks, and provide resident support via calls.

Key Responsibilities

• loss mitigation
• litigation management
• account research
• client service
• call handling
• schedule adherence

Tasks

-Complete Loss Mitigation Tasks -Manage accounts in Open Litigation and follow up on cases -Research/Review accounts with outstanding balances and Prep/Forward accounts and send to our external attorney firms -Actively participates in coaching, training, and personal development sessions. -Provide professional and empathetic service across all call queues, including Frontline, Payment, Legal, SODA, and calls from clients and attorneys; efficiently resolve conflicts; support account audits, email correspondence, and adjustments -Perform all duties in accordance with AVB Core Values and completes timely follow-up. -Maintain schedule requirements to achieve department adherence threshold.

Requirements

• microsoft office
• high school
• customer service
• problem-solving
• detail-oriented
• flexibility

What You Bring

-Exceptional attention to detail. -Reads and writes English as demonstrated by clear and concise written and verbal communications. -Possesses basic math skills. -Strong problem-solving and customer service skills; empathetically resolves concerns and delivers exceptional, one-call resolutions for internal and external customers. -Ability to multi-task and perform other administrative tasks. -Exhibits ability and willingness to work on a flexible schedule. -A minimum of two years of customer service experience required. -High school diploma OR equivalent (GED) required. -Experience with Microsoft Office Suite.

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About Avalonbay Communities

-Focused on creating high-quality apartments that blend functionality, style, and sustainability. -The company owns and operates a vast portfolio of properties across the U.S., with a strong presence in urban and suburban markets. -Specializes in both development and redevelopment, ensuring properties remain relevant in a dynamic real estate landscape. -Projects range from ground-up construction of new communities to the revitalization of existing buildings. -The company is a pioneer in designing communities that cater to modern living, often featuring amenities like fitness centers, communal spaces, and eco-friendly designs. -Known for strong financial performance, AvalonBay is consistently recognized as a leader in the real estate sector. -They actively invest in enhancing residents' quality of life while maximizing operational efficiencies through technology. -The company’s distinctive approach to apartment living and property management has earned it numerous industry accolades.

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