Third Party Loss Mitigation Associate

Description

• Complete Loss Mitigation Tasks
• Manage accounts in Open Litigation and follow up on cases
• Research/Review accounts with outstanding balances and Prep/Forward accounts and send to our external attorney firms
• Actively participates in coaching, training, and personal development sessions.
• Provide professional and empathetic service across all call queues, including Frontline, Payment, Legal, SODA, and calls from clients and attorneys; efficiently resolve conflicts; support account audits, email correspondence, and adjustments
• Perform all duties in accordance with AVB Core Values and completes timely follow-up.
• Maintain schedule requirements to achieve department adherence threshold.

Requirements

• Exceptional attention to detail.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Possesses basic math skills.
• Strong problem-solving and customer service skills; empathetically resolves concerns and delivers exceptional, one-call resolutions for internal and external customers.
• Ability to multi-task and perform other administrative tasks.
• Exhibits ability and willingness to work on a flexible schedule.
• A minimum of two years of customer service experience required.
• High school diploma OR equivalent (GED) required.
• Experience with Microsoft Office Suite.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance