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Lead Housing Case Manager
Plymouth Housing
The Lead Housing Case Manager supports Plymouth residents by providing mentorship and guidance to the Housing Case Managers, building a supportive team and community, and delivering high-quality services based on the values of cultural proficiency, harm reduction, and trauma-informed care.
13d ago
$3,691 - $3,691
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Seattle, WA
Onsite
Company Size
120 Employees
Service Specialisms
Affordable Housing
Property Management
Development Services
Construction Services
Community Engagement
Sustainability Consulting
Architectural Services
Design
Sector Specialisms
Homelessness Support
Affordable Housing
Permanent Supportive Housing
Case Management
Behavioral Health Services
Substance Use Treatment
Medical and Nursing Care
Veterans’ Services
Role
What you would be doing
database maintenance
housing service plans
tenant support
department coordination
community collaboration
conflict mediation
- Communicates and coordinates with RSM to support on and off-site partner relationships.
- Assists the Residential Services Manager (RSM) in coordinating the daily operations of the site helping to ensure continuity of services.
- Collaborate with other Plymouth Housing Departments and/or participate in committees or workgroups as appropriate.
- Practices a cooperative work approach and promotes teamwork among co-workers and community partners; collaboration includes supporting community events and proactively aligning with building team on resident strategies
- Maintains all database records and other required documentation in an accurate and timely manner including, by not limited to daily activities, progress notes, changes in resident status, etc. Follows strict confidentiality to protect resident’s private data.
- In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence
- Provides a safe, sanitary environment in the buildings for tenants and staff.
- Work to the standard and requirements of the service program agreements, including program goals relating to residential stability; eviction prevention; enhanced income/skills and self-determination.
- Assists with resident complaints and concerns, escalating them to the Residential Services Manager (RSM) as needed.
- Mediates conflict using de-escalation and other techniques.
- Supports the RSM in aligning tenant service strategies with Residential Specialists, Community Specialist and others providing tenant services in the building; actively participates in Resident Support meetings to strategize on cohesive tenant support strategies.
- Coordination with internal departments on activities, meetings and collecting resident information.
- Advocate, consult and collaborate with community providers to ensure continuity of care.
- Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible.
- Records and maintains financial documentation as required for Plymouth credit card purchases on Resident behalf.
- Assists residents in scheduling appointments, arranging transportation, or transporting residents in Plymouth vehicle or rented vehicle to appointments; and accompany residents to appointments as appropriate
- Attends and participates in scheduled supervision and team meetings to discuss resident issues and general program issues and goals.
- Leads regular 1:1 or team peer learning sessions of HCMs to support quality service delivery, program compliance and ongoing learning.
- Follow program and agency policies and procedures. Provide input to program policies, procedures, and goals, as requested. Read materials as requested.
- Work with Property Management team to support tenant recertification, as needed.
- Provide backup to other Social Services staff in other buildings as needed, or backup front desk coverage on a regular or intermittent basis.
- Rotates with Lead RS to serve as back-up to the RSM during their absence.
- Ensures continuity of function and service in the event of an HCM absence.
- Supports RSM in ensuring policies and procedures are implemented consistently.
- Provides mentorship, coaching, support and guidance to the HCMs by assisting with onboarding, training and guidance on case management techniques, access to resources and establishing positive resident relationships. Serves as the first point of contact for HCM questions.
- Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
- Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed. i.e., Incident Reports, and tenant satisfaction surveys.
- Assists residents in moving into and/or out of their Plymouth housing as needed, following Plymouth policy and procedures.
- Coordinates with the internal behavioral health team to support cohesive services to tenants.
What you bring
problem solve
leadership
case management
ms office
web conferencing
social services
- Self-motivated and ability to creatively problem solve.
- Demonstrated ability to work effectively under stressful conditions with people of varying socioeconomic backgrounds, sexual orientations, and ethnic diversity.
- Ability and willingness to transport tenants to appointments on a regular basis or as needed.
- Demonstrated leadership and teaming experience resulting in accomplishing tasks and goals.
- Strong knowledge of case management practices and standards.
- Experience with diverse, low income or special needs populations is desired.
- Ability to be flexible, supportive and work cooperatively with co-workers as a member of a diverse team.
- Demonstrated and strict attention to detail.
- Ability to develop and sustain successful relationships with tenants, community agencies and resources,
- Thorough Knowledge with full MS Office suite and web conferencing, including MS Teams and Zoom.
- Proficient with MS Office applications, particularly Word, Excel, Outlook and web conferencing, including MS Teams and Zoom and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.
- Strong knowledge of regional social service network and services available to tenants.
- Able to communicate and work effectively with a diverse group of voices .
- Solid organizational and time management skills with ability to prioritize effectively and meet deadlines in a professional manner.
- Direct coaching or mentoring experience is desired.
- Empathic patience with individuals who are heavily impacted by addiction, mental health concerns, and trauma.
- Demonstrated ability to coach and lead a team of peers and near peers.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background checks are conducted for all job offers.
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Company
Overview
- Dedicated to providing permanent housing for individuals experiencing homelessness.
- Began with the mission to create a stable and supportive environment for the homeless.
- Offers long-term housing solutions with on-site support services to help individuals regain stability.
- Projects often include renovating or constructing buildings to provide safe, affordable housing for vulnerable populations.
- Aim to reduce homelessness by providing dignified and respectful housing solutions.
- Focuses on developing permanent supportive housing and community-based solutions.
- Significantly transforms lives by offering a new beginning and safe housing alternatives.
- We create a safe and inclusive community.
- We demonstrate trust.
- We advocate for equity in housing.
- We serve with empathy and compassion.
- We help each other thrive.
70 units approved
Zero-Carbon Homes
Community-owned zero-carbon homes designed with Energiesprong/net-zero standards.
$1.6M+ raised
Funding Achievement
Proceeds from Seattle Dances event to support sustainable housing and mission initiatives.
70 zero-carbon units
Green Housing Expansion
Approved development of net-zero homes, contributing to regional decarbonization efforts.
- Operate and develop safe, quality, supportive housing with lifecycle energy considerations.
- Adopt Housing First philosophy - prioritizing stable housing as a prerequisite for personal improvement.
- Partner in city-wide energy retrofit programs: e.g., Social Housing Decarbonisation Fund, deploying insulation, solar, heat-pump retrofits.
- Contribute to regional decarbonization efforts, aligning with city’s net-zero by 2030 target.
100+ activities
Community Activities
Host 100+ community-building activities monthly, including picnics, peer support, and cultural celebrations.
- Celebrate cultural diversity via Black History Month, AANHPI Heritage Month, Pride Parade, Juneteenth, Native American Heritage Month events.
- Gender mix among staff: (data not publicly specified), but executive-led DEI initiatives led by VP of Culture and Diversity, Equity and Inclusion.
- Annual report highlights sustained strategic DEI investment—e.g., keynote by Dr Nadine Burke Harris on empathetic response to homelessness.
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