Resolve escalated and high-profile client requests and issues.
Provide enhanced guidance and technical training to internal staff.
Maintain up to date knowledge of current procedures.
Follow the guidelines set forth with clients and in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures.
Develop and implement administrative policies and procedures to enhance efficiency
Serves as secondary support in multiple additional areas.
Schedule appointments and maintain calendars
Report equipment and system technical issues to the appropriate contacts.
Follows the guidelines set forth in by clients and the Bureau Veritas Consumer Products Services, Inc Quality Manual and Safety / Chemical Hygiene Plan.
Provide support for meeting preparation
Collect, create, maintain and track progress of projects through visualization tools (example PowerBi, Excel, PowerPoint or Dashboards) to manage status and progression of defined project improvements/key initiatives.
Perform basic research and information gathering as needed
Be the subject matter expert for deviations, procedure and technical documentation progress and tracking
Interprets information from multiple sources and provides analysis.
Lead team meetings to present projects progress, data and up action items (PowerPoint)
Manage and prioritize multiple projects simultaneously
Monitor, update and look for trends in documentation and reports related to clinical supply chain, clinical trial kit distribution, pharma labeling and device manufacturing (Regulatory, FDA, TSA or GMP environment)
Identify, troubleshoot and solve escalated technical issues.
Maintain supplies, workstation cleanliness, and equipment, as required.
Write or edit procedure as requested including developing training materials
Perform data entry and report project updates
Performs work in coordination with clients, coworkers, and supervision from management
Answer and direct incoming internal and external communications
As Document Controller/Editor ensure technical procedural revision review and approval workflows are achieved.
Assist with basic data entry and record-keeping tasks
Act in partnership with clients and management to support process improvement development
Provide general administrative and clerical support, such as filing, photocopying, and organizing documents
Author technical documents related to change management, intra-company issues with the use of systems such as Trackwise/Veeva Vault.
Gather, track and complete governance documents related to project improvements, department agendas and key initiatives across several department functions (progression of current and/or new additions).
Adhere to the requirements of the BV-CPS Quality System.
Comply with clients and Bureau Veritas Consumer Products Services, Inc management systems in accordance with appropriate regulatory agencies.
Is a subject matter expert (SME) in assigned area and maintains up to date knowledge of current regulations / industry standards, and protocols.
Requirements
cgmp
bachelor’s degree
project management
powerbi
excel
detail‑oriented
Able to troubleshoot with N+1 for any client issues or questions with the aim of enhancing client satisfaction and improving client relations.
High level of attention to detail
Strong organizing/multi-tasking skills, document tracking and naming conventions
Ability to get along with others with excellent interpersonal communication and networking skills
Minimum of 3 year(s) of experience in a cGMP quality warehouse environment or closely related field
Ability to lead meetings (PowerPoint), present and collect data as well as follow up action items
Bachelor’s Degree and 3-5 years’ experience in a project management or quality related field
Proficiency with computer systems for example PowerBi, PowerPoint, Tableau, Trackwise, Excel, Veeva Vault etc.
Demonstrated strong written and verbal communication skills
Knowledge of documentation control and practice
Strong clear communicator speaking in large groups
Ability to work well in a team environment and resolve issues quickly
Project management and project coordination experience
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Over 190 Years
Years in Operation
Operated as a trusted global leader in testing, inspection, and certification services.
Expanded into a global player in testing, inspection, and certification services.
Serves diverse sectors, helping businesses manage risk, improve performance, and meet regulatory requirements.
Projects span from construction and infrastructure to energy, marine, and consumer products.
Clients range from large corporations to small enterprises across various industries, ensuring safety, quality, and compliance.
Has expanded its portfolio, with a focus on sectors such as energy, marine, and industrial.
Leverages cutting-edge technologies, including digital platforms and analytics, to offer innovative solutions.
Known for integrity and reliability, guiding industries toward sustainable and compliant operations.
Oversees critical infrastructure developments, maritime safety, and energy solutions, with an emphasis on creating lasting value.
Culture + Values
We conduct ourselves with integrity and honesty.
We place the customer at the center of everything we do.
We strive for excellence in all our actions and solutions.
We embrace innovation and continuously seek improvements.
We value teamwork and work together to achieve shared goals.
We are committed to sustainable practices that benefit the environment, society, and future generations.
Environment + Sustainability
2050
Net Zero Target
Sets a long-term goal to eliminate carbon emissions entirely.
2025
Carbon Neutrality Goal
Aims to balance carbon emissions with carbon removal in operations.
Offers sustainability-linked services to help clients reduce environmental impact.
Invests in renewable energy solutions for both operations and clients.
Enhances supply chain sustainability through rigorous assessments and environmental criteria.
Inclusion & Diversity
30% by 2025
Gender Balance Target
Aim for women to hold 30% of senior management positions by 2025.
32% Global
Workforce Representation
Women make up 32% of the global workforce.
Committed to promoting inclusive leadership at all levels.
Fostering an inclusive, non-discriminatory work environment through policies and practices.